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- Tasks: Lead a busy leisure centre, ensuring excellent operations and customer satisfaction.
- Company: Join a dynamic team dedicated to providing top-notch recreational experiences.
- Benefits: Enjoy flexible shifts, career development opportunities, and a vibrant work environment.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Strong people skills and a passion for excellence are essential; experience in management is a plus.
- Other info: Shifts include weekends; be ready to engage with a diverse team and clientele.
The predicted salary is between 36000 - 60000 £ per year.
My client is looking for a General Manager to oversee the running of a very busy leisure/recreational centre.
Job Description:
- Actively engage with the Contract Manager and Regional Managers who will provide essential and specialist support to ensure the delivery of the desired outcomes.
- Be fully engaged with all key stakeholders to ensure that the centre is operated to an excellent level.
- Be genuinely committed to leading the centre to deliver excellent commercial and operational results through empowering colleagues to fulfil their potential.
- Have exceptional people skills, a passion for fulfilling our mission, and an ability to achieve specific objectives in a multi-functional role.
- Create and deliver the business plan ensuring the company and clients' objectives are met.
- Prepare budgets for the centre.
- Manage the expenditure code for the site ensuring no unauthorised overspends.
- Drive all income streams to ensure they are maximised and achieved whilst developing new streams into the business.
- Manage the recruitment process, right to work, DBS and induction paperwork at the centre.
- Achieve all key performance indicators.
- Continuously improve the standards of the facility and services.
- Ensure the site drives Health & Safety performance by ensuring all colleagues attend H&S training and complete all actions detailed in the H&S manual.
- Maintain a safe and secure environment at all times at the centre.
- Undertake regular reviews of all operational checks to ensure compliance.
- Act as a keyholder for the centre.
- Follow Emergency Action Plan procedures at site.
- Ensure colleagues adhere to customer care standards and lead by example.
- Review customer feedback and enquiries via Single Customer Review (SCV) and ensure they are responded to within company standards and produce a monthly summary highlighting how service has been improved as a result.
- Ensure comprehensive systems are in place to measure & review customer satisfaction.
- Respond to comments in a positive manner and put systems in place to prevent re-occurrence where possible.
- Undertake regular research of customers, the local community and competitors in order to improve the service offered.
- Ensure administration and financial processes are efficient and effective.
- Deliver a customer experience that generates customer compliments.
- Complete online induction and any other online training required for your role.
- Coach and develop colleagues to facilitate their promotion.
- Complete mentoring and review sessions with your team.
- Undertake a regular review with your line manager.
- Manage performance and where necessary discipline colleagues.
- Manage the recruitment process ensuring the best possible colleagues are employed and processes followed including DBS checks, issuing contracts and completing inductions and relevant training modules for their role.
- Attend meetings as required.
- Undertake training as required.
- You must be able to work shifts and every other weekend.
General Manager in St. Albans employer: Alban Recruitment Solutions
Contact Detail:
Alban Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in St. Albans
✨Tip Number 1
Network with professionals in the leisure and recreation industry. Attend local events or join relevant online forums to connect with individuals who may have insights into the General Manager role or the specific centre in St. Albans.
✨Tip Number 2
Familiarise yourself with the latest trends in leisure management and customer service excellence. This knowledge will not only help you during interviews but also demonstrate your commitment to improving the centre's operations.
✨Tip Number 3
Prepare to discuss your leadership style and how you empower colleagues. Think of specific examples where you've successfully led a team or improved performance, as this is crucial for the General Manager position.
✨Tip Number 4
Research the specific leisure centre in St. Albans. Understand its current offerings, customer feedback, and any recent changes. This will allow you to tailor your approach and show that you're genuinely interested in enhancing their operations.
We think you need these skills to ace General Manager in St. Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing leisure or recreational centres. Emphasise your leadership skills, budget management, and ability to drive income streams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the leisure industry. Mention specific examples of how you've empowered colleagues and improved operational results in previous positions.
Highlight Key Skills: Focus on exceptional people skills, health and safety knowledge, and customer service experience. Use bullet points to make these stand out and relate them directly to the job description.
Showcase Your Achievements: Include quantifiable achievements in your application, such as successful budget management or improvements in customer satisfaction scores. This will demonstrate your capability to meet key performance indicators.
How to prepare for a job interview at Alban Recruitment Solutions
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and empower colleagues is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating staff and achieving operational excellence.
✨Understand the Business Plan
Familiarise yourself with the company's objectives and be ready to discuss how you would create and deliver a business plan that aligns with these goals. Demonstrating your strategic thinking will show that you're serious about driving results.
✨Emphasise Customer Experience
Since customer satisfaction is key in this role, come equipped with ideas on how to enhance the customer experience at the leisure centre. Discuss any previous experiences where you've successfully improved service standards based on customer feedback.
✨Prepare for Financial Discussions
You’ll need to manage budgets and drive income streams, so brush up on your financial acumen. Be ready to talk about how you've handled budgets in the past and any strategies you've implemented to maximise revenue.
