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- Tasks: Help customers with their savings accounts and personal info while providing top-notch service.
- Company: Join a dynamic call centre team in Durham focused on customer satisfaction.
- Benefits: Earn £11.44/hour, increasing to £12.30 after 12 weeks, with flexible shift patterns.
- Why this job: Great opportunity for growth with full training and a supportive work culture.
- Qualifications: Customer service experience is a plus; must pass credit and DBS checks.
- Other info: Immediate start dates available; office-based role with various shift options.
We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks worked, with Immediate start dates available! The successful candidate will need to be fully flexible to work shift patterns Monday – Sunday between the hours of 8am & 8pm with various shift patterns to choose from, including a 4-day working week. You will be helping customers access their savings account or amending personal information, all while working on numerous internal systems and providing outstanding customer care. Please note this is an office-based role. Successful applicants must be able to successfully pass a credit check and DBS check. If you’re interested in this role of Customer Service Advisor, apply now and a member of our team will be in touch. …
Inbound Customer Service Advisor employer: Greenbean
Contact Detail:
Greenbean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Be prepared to discuss your previous experience in customer service or call centers. Highlight specific examples where you provided excellent service or resolved difficult situations.
✨Tip Number 3
Show your flexibility by being open to various shift patterns. Mention your availability during the interview to emphasize that you can meet the role's requirements.
✨Tip Number 4
Research StudySmarter and understand our values and mission. Being able to align your personal values with ours can make a strong impression during the selection process.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous customer service or call center experience in your CV and cover letter. This will show that you have the skills needed to excel in this role.
Show Flexibility: Since the role requires flexibility with shift patterns, mention your availability clearly in your application. This will demonstrate your willingness to adapt to the company's needs.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position. Mention why you are interested in working as a Customer Service Advisor and how you can contribute to providing outstanding customer care.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greenbean
✨Show Your Customer Service Skills
Make sure to highlight any previous experience in customer service or call centers. Share specific examples of how you've handled difficult situations or provided exceptional service to customers.
✨Demonstrate Flexibility
Since the role requires flexibility with shift patterns, be prepared to discuss your availability. Mention any previous experiences where you successfully adapted to changing schedules or worked in a fast-paced environment.
✨Familiarize Yourself with Internal Systems
Although training will be provided, showing that you have a basic understanding of common customer service software or internal systems can set you apart. Research typical tools used in call centers and mention any relevant experience.
✨Prepare for Background Checks
Be ready to discuss your background openly, as passing a credit check and DBS check is essential. If there are any concerns in your history, address them proactively during the interview.
