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- Tasks: Lead a dynamic team to enhance client engagement and drive growth across Europe.
- Company: Join Ookla, a leader in data-driven solutions for telecommunications.
- Benefits: Enjoy flexible working options and a culture that values innovation and collaboration.
- Why this job: Be at the forefront of telecom trends while making a real impact on client success.
- Qualifications: 10-20 years in technical account management within telecommunications is essential.
- Other info: Travel across Europe to build strong client relationships and influence strategic decisions.
The predicted salary is between 43200 - 72000 £ per year.
As Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions.
You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end to end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.
Key Responsibilities- Lead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.
- Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.
- Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.
- Serve as a trusted advisor to senior client stakeholders, including Director and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.
- Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.
- Represent client needs and regional insights within Ookla’s product development lifecycle.
- Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.
- Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.
- Visualize and present data insights to highlight value and impact across customer use cases.
- 10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).
- Proven success leading regional or international client-facing teams, preferably in EMEA.
- Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.
- Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.
- Adept in big data storytelling, using insights to drive value realization for clients.
- Exceptional communication and relationship-building skills across diverse stakeholders and geographies.
- Familiarity with Ookla’s product offerings or similar technology-based platforms.
- Ability to travel regularly across Europe to engage with clients.
- Bachelor’s degree required; Master’s, MBA or international business education is a plus.
Director of Client Services employer: Ookla, LLC.
Contact Detail:
Ookla, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services
✨Tip Number 1
Network with professionals in the telecommunications sector, especially those who have experience in client services or technical account management. Attend industry events and webinars to connect with potential colleagues and learn more about the latest trends.
✨Tip Number 2
Familiarise yourself with Ookla’s products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in a client-facing role. Highlight your experience in driving client engagement and retention, as well as any strategic initiatives you've implemented.
✨Tip Number 4
Stay updated on the latest technology trends in telecom and broadband. Being knowledgeable about current developments will allow you to engage in meaningful conversations with stakeholders and showcase your expertise during the interview process.
We think you need these skills to ace Director of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical account management and client engagement within the telecommunications sector. Use specific examples that demonstrate your leadership skills and success in managing client relationships.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic thinking and operational rigor. Discuss how your background aligns with the responsibilities of the Director of Client Services role and how you can drive client success at Ookla.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your ability to lead teams and improve client satisfaction. Mention any successful projects or initiatives that resulted in increased retention or growth for previous employers.
Research Ookla: Familiarise yourself with Ookla’s products and services, as well as their position in the telecommunications market. This knowledge will help you articulate how you can contribute to their goals and align with their client-centric culture.
How to prepare for a job interview at Ookla, LLC.
✨Showcase Your Leadership Experience
As a candidate for the Director of Client Services, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully led teams in the past, particularly in technical account management or telecommunications. This will demonstrate your ability to foster a culture of client-centricity and accountability.
✨Understand the Client Engagement Lifecycle
Make sure you have a solid grasp of the enterprise-level client engagement lifecycle. Be ready to discuss how you've navigated complex B2B engagements and supported enterprise clients in achieving their goals. This knowledge will be key in showcasing your strategic thinking and operational rigor.
✨Familiarise Yourself with Technology Trends
Stay updated on the latest technology trends in telecom, broadband, and wireless infrastructure. During the interview, reference current trends and how they can impact client success. This will show that you're not only knowledgeable but also proactive in delivering informed consultation to clients.
✨Prepare for Data Storytelling
Since the role involves visualising and presenting data insights, practice your big data storytelling skills. Be prepared to explain how you've used data to drive value realisation for clients in previous roles. This will help you stand out as a candidate who can effectively communicate the impact of solutions.
