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- Tasks: Lead and coach a team to deliver exceptional customer service.
- Company: Join BUUK Infrastructure, a leader in driving change towards net zero in the UK.
- Benefits: Enjoy a supportive environment that values your individuality and growth.
- Why this job: Be part of a mission-driven team focused on customer loyalty and business growth.
- Qualifications: Experience in team management and a passion for customer service is essential.
- Other info: Opportunity to make a real impact in a company committed to innovation.
The predicted salary is between 36000 - 60000 £ per year.
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for a Contact Centre Team Manager who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. As the Contact Centre Team Manager your key responsibilities are Lead, coach and develop a team of Customer Service Advisors in delivering exceptional customer service Identify skills gaps and potential process improvements to increase performance of your team and the service to our customers Support Advisors with dealing with challenging situations and take ownership of complaint handling where required
Contact Centre Team Manager employer: BUUK Infrastructure No 2
Contact Detail:
BUUK Infrastructure No 2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Manager
✨Tip Number 1
Fokussiere dich auf deine Führungskompetenzen. Überlege dir konkrete Beispiele, wie du in der Vergangenheit Teams geleitet und entwickelt hast. Zeige, dass du in der Lage bist, Mitarbeiter zu coachen und ihre Fähigkeiten zu fördern.
✨Tip Number 2
Bereite dich darauf vor, über deine Erfahrungen im Umgang mit schwierigen Kunden zu sprechen. Zeige, dass du in der Lage bist, Konflikte zu lösen und Beschwerden professionell zu behandeln.
✨Tip Number 3
Informiere dich über die aktuellen Trends im Kundenservice und darüber, wie BUUK Infrastructure diese umsetzt. Dies zeigt dein Interesse an der Branche und deine Bereitschaft, innovative Lösungen zu finden.
✨Tip Number 4
Netzwerke mit anderen Fachleuten im Bereich Kundenservice. Nutze Plattformen wie LinkedIn, um Kontakte zu knüpfen und mehr über die Unternehmenskultur von BUUK Infrastructure zu erfahren.
We think you need these skills to ace Contact Centre Team Manager
Some tips for your application 🫡
Understand the Company Vision: Familiarize yourself with BUUK Infrastructure's mission to accelerate the UK towards net zero. Highlight how your values align with their vision in your application.
Highlight Leadership Experience: Emphasize your experience in leading and developing teams. Provide specific examples of how you've coached team members to deliver exceptional customer service.
Showcase Problem-Solving Skills: Discuss your ability to identify skills gaps and implement process improvements. Use concrete examples to demonstrate how you've enhanced team performance in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities mentioned in the job description. Make sure to address your experience in handling complaints and supporting team members in challenging situations.
How to prepare for a job interview at BUUK Infrastructure No 2
✨Show Your Leadership Skills
As a Contact Centre Team Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led and developed teams in the past, focusing on specific outcomes and improvements.
✨Emphasize Customer Service Excellence
Highlight your commitment to delivering exceptional customer service. Discuss strategies you've implemented to enhance customer satisfaction and loyalty, and be ready to explain how you would instill this mindset in your team.
✨Discuss Process Improvement Experience
Be ready to talk about your experience in identifying skills gaps and implementing process improvements. Share specific instances where your initiatives led to increased performance or efficiency within a team.
✨Prepare for Challenging Situations
Since the role involves supporting Advisors with difficult situations, prepare to discuss how you've handled complaints or challenging customer interactions in the past. Use these examples to showcase your problem-solving skills and ability to remain calm under pressure.
