Senior complaints and compliance lead - London

Senior complaints and compliance lead – LondonVacancy Type: Permanent/Full TimeLocation: London with hybrid / and supporting flexible workingClosing Date: 2025-06-01 23:45:00The Complaints and compliance team are looking for an enthusiastic Senior complaints and compliance lead who has experience of managing complex complaints and an understanding of safer recruitment in the charity youth sector. This role involves working with a range of stakeholders and the ability to be able to analyse and solve problems is an essential skill. You will need to have an understanding of legislation and best practice for safe recruitment, experience of developing or improving policy and procedure and the ability to present and train others.This is a fantastic opportunity to join a fun loving, positive and supportive team who do their best to handle complaints and compliance cases as sensitively and empathetically as possible.

You will report to the Complaints and Compliance manager and will manage other members of the team so the ability to build relationships and motivate others is important. If you are someone who enjoys a challenge, is able to prioritise a varied and demanding workload and is able to communicate effectively then we would love to hear from you.About GirlguidingThis is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation.

We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. While Girlguiding’s young members may be women only, our staff team is mixed gender.

We welcome applicants from all backgrounds.Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. Location allowance is payable to those who work in accordance with out hybrid working model. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can.

All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with HR@girlguiding.org.uk or by calling 0207 592 1892.