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- Tasks: Lead the development of Contact Center architecture and implement innovative solutions.
- Company: Join a global leader in consulting and digital transformation, driving innovation in technology.
- Benefits: Enjoy a hybrid work model with competitive pay and opportunities for professional growth.
- Why this job: Be at the forefront of technology trends and make a real impact in a customer-centered culture.
- Qualifications: 8-10 years of experience in MS Windows applications and knowledge of Contact Center technologies required.
- Other info: Flexible working environment with a focus on Agile methodologies and cloud experience preferred.
Solution Architect
6 months
London/Hybrid – 2 days on site per week
£600-650 per day – Umbrella only
Would you like to join a global leader in consulting, technology services and digital transformation?
Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
Principal responsibilities
- Lead and own the development and implementation of Contact Center architecture strategy and standards pertinent to the client strategy.
- Introduce new practices, processes, operating model, techniques, products, services, technologies and standards where needed against identified use cases, via the appropriate governance bodies.
- Responsible for supporting the business to define a coherent technology change portfolio that enables delivery of the global business / global function strategy and then decomposing the portfolio into requirements that can be delivered in a single DevOps Product Team, or where appropriate, defining programmes required to co-ordinate delivery of complex change across business areas.
- Act as the recognised technical expert associated with the relevant business area domain / systems.
- Accountable design authority for technology decisions and leadership of the appropriate governance bodies.
- Review services provided against business area strategy and benchmark internally/externally as appropriate.
- Stay abreast of technology trends and advise Technology and the business about potential benefits/impacts.
- Provide a consultancy role to Technology and business teams where appropriate.
- Where appropriate, provide full life cycle architectural guidance to development teams and ensure quality technical deliverables.
- Lead a customer-centered culture. Champion activities encouraging outstanding service and/or enhancing customer advocacy.
- Define the scope of the strategic responsibility for architecture against their aligned remit area.
Essential requirements
- 8-10 + year experience for applications running in MS Windows platform.
- Working knowledge of Contact Centre applications like IVR, Genesys etc.
- Good knowledge on IVR and its designing with flow.
- Knowledge in Genesys Systems and technology.
- Experience with Microsoft Office products – O365, PowerPoint, Word, Teams and Excel.
- Experience with Confluence, JIRA, Kanban boards etc.
- Strong analysis skills – definition of use cases / sequence diagrams will be essential.
- Operating in an Agile based methodology environment.
- Cloud experience – AWS certification preferred.
- Experience operating with third party vendor operations.
- Multi-market project so flexibility and experience in operating in this environment would be a must have.
Desirable requirements
- Experience of regulatory approvals.
- Creation of Solution Design Documentation from Business Architecture through to the infrastructure.
- Experience with security architecture.
- Eagerness to learn new things.
- Familiarity with AGILE methodology and DevOps and ITIL framework.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
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Solution Architect employer: Experis - ManpowerGroup
Contact Detail:
Experis - ManpowerGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Architect
✨Tip Number 1
Make sure to highlight your experience with Contact Center applications like IVR and Genesys during your conversations. Discuss specific projects where you implemented these technologies, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Familiarize yourself with the latest trends in cloud technology, especially AWS, as this is a preferred requirement. Being able to discuss recent developments or certifications can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience working in Agile environments. Be ready to share examples of how you've contributed to Agile teams and how you’ve utilized tools like JIRA and Confluence effectively.
✨Tip Number 4
Showcase your strong analytical skills by preparing to define use cases or sequence diagrams during discussions. This will illustrate your ability to break down complex problems and contribute to the architecture strategy.
We think you need these skills to ace Solution Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 8-10+ years of experience with applications running on the MS Windows platform. Include specific examples of your work with Contact Centre applications like IVR and Genesys.
Craft a Strong Cover Letter: In your cover letter, emphasize your leadership in developing and implementing architecture strategies. Mention your familiarity with Agile methodologies and how you've successfully led teams in similar environments.
Showcase Relevant Skills: Clearly outline your technical skills, especially your knowledge of Microsoft Office products, Confluence, JIRA, and your experience with cloud technologies like AWS. Highlight any certifications you hold.
Demonstrate Customer-Centered Approach: Provide examples in your application that illustrate your commitment to a customer-centered culture. Discuss how you've championed outstanding service and enhanced customer advocacy in previous roles.
How to prepare for a job interview at Experis - ManpowerGroup
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with MS Windows applications and Contact Center technologies like IVR and Genesys. Highlight specific projects where you led architectural decisions or implemented new technologies.
✨Demonstrate Agile Methodology Knowledge
Since the role operates in an Agile environment, be ready to explain how you've applied Agile principles in past projects. Share examples of how you've used tools like JIRA and Kanban boards to manage workflows.
✨Discuss Your Consultancy Experience
Emphasize your ability to provide consultancy to both technology and business teams. Prepare to share instances where your guidance led to successful project outcomes or improved processes.
✨Stay Updated on Technology Trends
Show that you are proactive about staying current with technology trends, especially in cloud services. Discuss any relevant certifications, such as AWS, and how they can benefit the company.
