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For Companies At a Glance
- Tasks: Manage hire enquiries, process orders, and ensure efficient dispatch.
- Company: Join a well-established plant and tool hire business in Kilsyth.
- Benefits: Enjoy a competitive salary and opportunities for career development.
- Why this job: Be part of a supportive team and enhance your customer service skills.
- Qualifications: Experience in hire desk or plant/tool hire is essential.
- Other info: This role offers a temp-to-perm contract with ongoing training.
Hire Desk Controller
Location: Kilsyth
Hours: Monday to Friday, 7:30 AM – 4:30 PM
Salary: £28,000 – £30,000 per annum
Contract: Temp-to-Perm (TTP)
Are you an organised and customer-focused professional with experience in plant or tool hire? We’re looking for a Hire Desk Controller to join a busy depot in Kilsyth, providing first-class service and support to clients and internal teams.
Key Responsibilities:
- Handle inbound hire enquiries via phone and email
- Process hire orders and maintain accurate system records
- Liaise with the yard, drivers, and workshop teams to ensure efficient dispatch and returns
- Manage hire schedules and availability
- Provide excellent customer service and resolve queries promptly
Requirements:
- Previous experience in a hire desk or plant/tool hire environment
- Strong IT and communication skills
- Ability to multitask and work in a fast-paced environment
- Team player with a proactive approach
- Knowledge of hire management systems is an advantage
What’s on Offer:
- Competitive salary: £28,000 – £30,000
- Opportunity to move into a permanent role
- Supportive and collaborative team environment
- Ongoing training and career development
Interested? Apply now to join a growing team in a well-established business!
Hire Desk Controller employer: Edinburgh Commercial Contracts (082)
Contact Detail:
Edinburgh Commercial Contracts (082) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller
✨Tip Number 1
Familiarise yourself with the specific tools and equipment used in the hire industry. Understanding the products will not only help you answer customer queries more effectively but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your IT skills, especially with hire management systems. If you have experience with any specific software, be ready to discuss how you've used it to improve efficiency or customer service in previous roles.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. Being able to share specific instances where you excelled under pressure will highlight your suitability for the role.
✨Tip Number 4
Showcase your customer service skills by thinking of ways you've resolved client issues in the past. This will illustrate your proactive approach and ability to work collaboratively with teams to ensure customer satisfaction.
We think you need these skills to ace Hire Desk Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plant or tool hire. Emphasise your organisational skills and any previous roles that involved customer service, as these are key for the Hire Desk Controller position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly your experience with hire management systems and your ability to multitask.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with clients and internal teams in past roles. This will demonstrate your strong communication skills, which are essential for this position.
Highlight Teamwork Experience: Mention any experiences where you worked collaboratively within a team. The job requires a proactive team player, so showcasing your ability to work well with others will strengthen your application.
How to prepare for a job interview at Edinburgh Commercial Contracts (082)
✨Showcase Your Organisational Skills
As a Hire Desk Controller, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the fast-paced environment of the role.
✨Highlight Customer Service Experience
Customer service is at the heart of this position. Be ready to discuss specific instances where you provided excellent service or resolved customer queries effectively. This will show that you understand the importance of client satisfaction.
✨Familiarise Yourself with Hire Management Systems
If you have experience with hire management systems, make sure to mention it during the interview. If not, do some research on common systems used in the industry. Showing that you're proactive about learning can set you apart from other candidates.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or what a typical day looks like for a Hire Desk Controller. This will help you gauge if the company is the right fit for you.
