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For Companies At a Glance
- Tasks: Lead technical solutions during pre-sales and Managed Services campaigns, engaging with C-Suite customers.
- Company: Join Computacenter, a top independent IT infrastructure services provider with 20,000 employees globally.
- Benefits: Enjoy a virtual recruitment process, a friendly work environment, and opportunities for growth and empowerment.
- Why this job: Be part of a collaborative team that values diverse skills and fosters a strong sense of community.
- Qualifications: 10+ years in IT with expertise in technical solutions and Managed Services; excellent communication skills required.
- Other info: We're excited to meet talent like you and support your career journey!
The predicted salary is between 48000 - 84000 £ per year.
Life on the team
Managed Services Sales is a specialist sales function that is accountable for leading the sales effort and securing and growing our services revenues and contract base. As Customer Solutions Architects, we apply our experience and knowledge to understand and shape the solution based on the customer’s strategy and Computacenter’s strengths.
We engage with customers ahead of and during a formal sales cycle to understand, influence and shape the outcome to position Computacenter as a partner of choice. We share the knowledge gathered during these engagements to inform our solutions and ensure our capabilities remain relevant going forward.
We do this in order to increase the win rate of our annuity services and maximize the opportunity to also grow our Professional and Technology Sourcing services.
What you’ll do
- Be the technical solution lead during pre-sales and Managed Services sales campaigns.
- Ability to articulate Computacenter Managed Services strategy and Vision to C-Suite customers.
- Act as the Client technical authority for engaging relevant Managed Service technical personnel.
- Lead Managed Service technical point of contact for technical governance.
- Ensure Technical leaders are following standards and processes.
- Work with the technical teams to ensure they are focused on efficient delivery of technical services inside and outside of contractual requirements.
- Highlight Managed Service technical risks so that any Computacenter exposure to commercial loss can be minimized.
- Undertake knowledge transfer of the client environment to Managed Service Technical Service teams.
- Attend Customer opportunity/strategy meetings.
- Work with Account team and Service managers on account to identify opportunities.
- Aware of new emerging technologies and Industry trends and how they might benefit the client and technical Service provision.
What you’ll need
- 10+ years of IT experience – technical solutions experience and Managed Services.
- Broad understanding of the IT Services Market, technical trends and competition.
- Excellent understanding of Computacenter market strategy and Services portfolio as well as in-depth understanding of end-to-end infrastructure managed services, ideally with a shared services component.
- Excellent presentation and communication skills, with the ability to present at large internal and external audiences.
- Proven ability to build relationships and communicate effectively at all levels and to influence sales team and customer through sound and well-structured thought processes supported where necessary with articulate and concise written work.
- Experience of sales processes including bidding, deal structures, negotiation and closures.
- Understanding of contracts and service contract structures for clients and external partners.
- Good working knowledge of relevant commercial tools and systems e.g. cost & pricing tools, maintenance & logistics, resource planning and project planning.
- Ability to analyze situations and make decisions based on limited information and prioritize effectively.
- Ability to work under pressure and to prioritize own workload.
- Experience of working within more than one market sector.
- Ability to design complex multi-technology solutions.
- Ability to present at Board level.
- An understanding of Computacenter’s service offerings and professional service propositions.
Current information for our applicants
We have made our application and recruitment process virtual, and we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities, and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
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Customer Solutions Architect employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Architect
✨Tip Number 1
Familiarize yourself with Computacenter's Managed Services strategy and vision. Understanding how to articulate this to C-Suite customers will be crucial in demonstrating your alignment with the company's goals during interviews.
✨Tip Number 2
Stay updated on emerging technologies and industry trends that could benefit clients. Being able to discuss these insights during your conversations will showcase your proactive approach and technical expertise.
✨Tip Number 3
Prepare to discuss your experience with sales processes, particularly in bidding and negotiation. Highlighting specific examples of successful deals you've closed can set you apart from other candidates.
✨Tip Number 4
Practice your presentation skills, especially for large audiences. Being able to effectively communicate complex solutions at a board level will demonstrate your capability as a Customer Solutions Architect.
We think you need these skills to ace Customer Solutions Architect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Solutions Architect position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: Emphasize your 10+ years of IT experience, particularly in technical solutions and Managed Services. Provide specific examples of how you've successfully led sales efforts or shaped solutions based on customer strategies.
Showcase Communication Skills: Since excellent presentation and communication skills are crucial for this role, include examples of past presentations or communications with C-Suite customers. Highlight your ability to influence and build relationships at all levels.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the key skills and experiences mentioned in the job description. Use clear and concise language to demonstrate your understanding of Computacenter's services and market strategy.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Customer Solutions Architect role. Familiarize yourself with Computacenter's Managed Services strategy and how it aligns with customer needs. This will help you articulate your thoughts during the interview.
✨Showcase Your Technical Expertise
Prepare to discuss your 10+ years of IT experience, particularly in technical solutions and Managed Services. Be ready to provide examples of complex multi-technology solutions you've designed and how they benefited previous clients.
✨Demonstrate Strong Communication Skills
Since the role involves presenting to C-Suite customers, practice articulating your ideas clearly and concisely. Use structured thought processes in your responses and be prepared to showcase your presentation skills.
✨Highlight Your Relationship-Building Abilities
Emphasize your proven ability to build relationships at all levels. Share specific examples of how you've influenced sales teams and customers through effective communication and collaboration in past roles.
