Regional Sales Operations Manager

Location: Midlands, UK

Employment Type: Permanent

Salary: £87,940 plus a 15% bonus

The Company: A highly successful manufacturing company that has been distributing products worldwide for over 50 years. The UK office is based in Warwick. The head office is in Switzerland, with over 2000 employees worldwide. You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged, and your ideas are welcome. They offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance!

Your Duties:

• Manage a team of approximately 10 Sales Operations Employees throughout Europe including Switzerland, the UK, Germany, and the Netherlands.
• Must also have significant experience driving projects through to completion involving multiple departments and stakeholders including operations, sales, finance, IT and more.
• Prepare and present customer executive presentations, summary reports, spreadsheets, charts and analysis of data from multiple sources for internal and external use.
• Build management reporting package covering inventory level, order management and delivery analytics.
• Drive monthly forecasting for discrete and consignment orders, revenue and consignment inventory development.
• Directly responsible for executing the ins and outs of the company inventories including onsite consignment for the customers as well as inventory of standard products for quick sale.
• Maintain, and execute the soft and physical inventory process to ensure accuracy and work to resolve any discrepancies if required.
• Manage inventories to ensure accurate inventory levels and associated KPI’s while maintaining continuity of supply for the customers.
• Lead a team of customer service representatives and ensure accurate order management.
• Impress upon the organisation and direct team the importance of creating a positive customer experience.
• Main escalation point for major delivery and order management topics and work together with counterparts at the global facilities to resolve issues quickly and pragmatically.
• Prioritise manufacturing, purchasing and the business units to coordinate capacity planning and availability of needed materials, components, equipment, and resources to align with the customer’s demand.
• Lead operations and logistics related projects domestically and internationally by working with the various stakeholder groups in the company.

Your Competencies:

• Bachelor’s degree in Business or other related field required.
• Progressive experience in operations, order and inventory management including experience managing teams and mentoring direct reports.
• Experience in sales and distribution business requiring strong inventory management focus and controls.
• Experience in business process engineering and continuous improvement initiatives.
• Must be willing to take hands on approach to problem solving.
• Must have an innate desire to business process improvements and drive projects to resolution across all areas of the business.
• Ability to work in a matrix organisation.
• Strong interpersonal, organisational, and communication skills.
• Strong Microsoft Excel skills and the ability to develop complex reports and metrics.
• Ability to travel both domestically and internationally, as required.
• Excellent language skills, particularly in English and German.
• Please note that you must have a valid UK driving license and happy to travel (20% of the role is travelling).