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- Tasks: Help customers by managing calls and resolving queries in a supportive team.
- Company: Join a global financial services organisation with a strong focus on career growth.
- Benefits: Enjoy hybrid working, a competitive salary, bonuses, and comprehensive healthcare plans.
- Why this job: This role offers personal development, teamwork, and the chance to make a real impact.
- Qualifications: Must have strong customer service skills and be confident in navigating systems.
- Other info: Ideal for those from retail or hospitality backgrounds; flexible shifts available.
The predicted salary is between 25000 - 25000 £ per year.
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you!
This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
28 days holidays (increasing to 31 days after 5 years)
Pension (5% employee and minimum 4% employer contributions)
Life Assurance (3 x annual salary)
Free medical, dental and optical healthcare cash plan
Responsibilities:- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
You must be able to pass a credit check and disclosure check to be successful in this position. For more information on these positions, please apply to the link and one of our Team will be in touch.
Customer Solutions Agent employer: Pertemps Glasgow
Contact Detail:
Pertemps Glasgow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Agent
✨Tip Number 1
Familiarise yourself with the company’s values and mission. This will help you align your responses during any interviews, showing that you’re not just looking for a job, but are genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your phone communication skills. Since the role involves managing inbound and outbound calls, being articulate and confident on the phone can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've met KPIs in previous roles. Being able to discuss specific instances where you’ve successfully achieved targets will demonstrate your outcome-focused mindset.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Solutions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, retail, or hospitality. Emphasise skills that align with the job description, such as strong communication and computer skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer queries or met KPIs in previous roles.
Highlight Your Skills: In your application, clearly outline your ability to navigate various systems and your confidence in phone communication. These are key attributes for the Customer Solutions Agent position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pertemps Glasgow
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, retail, or hospitality. Share specific examples of how you've successfully resolved customer queries or built strong relationships with clients.
✨Demonstrate Confidence on the Phone
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the format.
✨Familiarise Yourself with Relevant Systems
The job requires navigating various systems, so it’s a good idea to brush up on any software you’ve used in the past. If you know what systems the company uses, mention your familiarity with them during the interview.
✨Prepare for KPI Discussions
Understand what KPIs are relevant to the role and be ready to discuss how you have met or exceeded targets in previous positions. This shows that you are outcome-focused and results-driven.
