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For Companies At a Glance
- Tasks: Be the friendly face of our customer service team, handling queries via phone, email, and chat.
- Company: Join a growing company that values proactive customer engagement and teamwork.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for overtime.
- Why this job: Perfect for those who love helping people and thrive in a dynamic environment.
- Qualifications: Strong communication skills and a positive attitude are essential; training provided for systems.
- Other info: Full-time role with occasional Saturday shifts; ideal for those seeking a permanent position.
The predicted salary is between 22000 - 27000 £ per year.
We’re looking for a friendly and proactive Customer Service Advisor to join our growing team. You’ll be the first point of contact for customers across phone, email, live chat, and in person, ensuring every query is handled professionally and efficiently.
Key Responsibilities:
- Respond to customer enquiries and complaints across all channels
- Answer incoming calls promptly and professionally
- Provide helpful advice and product information
- Support order processing and general admin tasks
- Assist in the onsite shop on a rota basis
- Make occasional outbound calls/emails
- Help at events when needed
What We’re Looking For:
- Strong communication and people skills
- Confident using systems like Outlook, Shopify, and Gorgias (training provided)
- Positive attitude and willingness to learn
- Reliable, flexible, and team-oriented
We are looking for someone on a full time and permanent basis from Monday to Friday 8:30am – 5:30pm, Plus 1 in 4 Saturdays (overtime rate). If you’re great with people and enjoy a fast-paced, varied role - apply now.
Customer Service Advisor employer: HR Dept (Recruitment Agency)
Contact Detail:
HR Dept (Recruitment Agency) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services we offer at StudySmarter. This knowledge will help you provide accurate information and advice during your interactions, showcasing your enthusiasm and readiness to assist customers.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable handling various customer queries and complaints, which is crucial for a Customer Service Advisor.
✨Tip Number 3
Get acquainted with common customer service software like Shopify and Gorgias. Even if you haven't used them before, showing that you're proactive about learning these tools can set you apart from other candidates.
✨Tip Number 4
Demonstrate your positive attitude and willingness to learn by preparing examples of how you've adapted to new challenges in previous roles. This will highlight your reliability and flexibility, which are key traits we're looking for.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any previous roles where you handled customer enquiries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've successfully dealt with customers in the past and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your proficiency with systems like Outlook, Shopify, and Gorgias. If you have experience with similar tools, mention that too, as it shows you're ready to hit the ground running.
Show Your Personality: Since this role requires a friendly and proactive attitude, let your personality shine through in your application. Use a conversational tone and express your passion for helping others.
How to prepare for a job interview at HR Dept (Recruitment Agency)
✨Show Your People Skills
As a Customer Service Advisor, your ability to communicate effectively is crucial. During the interview, demonstrate your strong communication skills by actively listening and responding thoughtfully to questions. Share examples of how you've successfully handled customer queries or complaints in the past.
✨Familiarise Yourself with Relevant Tools
The role requires using systems like Outlook, Shopify, and Gorgias. Even though training will be provided, showing that you have a basic understanding of these tools can set you apart. Mention any similar software you've used before to highlight your adaptability.
✨Exude Positivity and Willingness to Learn
A positive attitude is key in customer service roles. Be sure to convey your enthusiasm for the position and your eagerness to learn new skills. Share instances where you've embraced challenges or learned something new quickly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common customer service situations and how you would handle them. Practising your responses can help you feel more confident and articulate during the interview.
