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- Tasks: Support key accounts with quotes, queries, and administration tasks in a fast-paced environment.
- Company: Join a thriving organisation near Ware, known for its growth and supportive culture.
- Benefits: Enjoy a competitive salary, bonuses, free lunch, casual dress, and a company pension.
- Why this job: Be part of a dynamic team that values your contributions and offers opportunities for growth.
- Qualifications: Enthusiasm for account management, attention to detail, and proficiency in Microsoft Office required.
- Other info: Full-time role with a focus on customer service and relationship building.
The predicted salary is between 24000 - 30000 £ per year.
Our client is a thriving organisation based on the outskirts of Ware and they are growing their already established team. This is a full-time role working full-time onsite in their offices based on the outskirts of Ware (8am – 5pm, Monday – Friday) and offers a generous salary of £28,000 - £30,000 basic depending on experience, plus a fantastic commission structure and other excellent benefits. Our client also offers a company yearly bonus scheme and other bonuses including loyalty and quarterly bonuses based on revenue.
Key Responsibilities Include:
- Providing world class service in response times to quotes, queries and questions ensuring the customer has the best experience through a consistently high standard in both content and speed.
- Excellent time and task management in a fast pace reactive marketplace.
- Fast and accurate quoting.
- Processing of all “further-worked” orders through the system with clear instructions.
- Working with Operations to ensure seamless processing of orders.
- Supporting the KAM in handling all the daily administration tasks to ensure the KAM or ASM are not in any way held back from new business opportunities by existing business administrative or customer service distractions.
- Developing client relationships positively.
- Reactive telephone welfare/development contact with existing customers.
- Arrange and attend Zoom/Teams meetings with clients.
- Attend weekly E2E and monthly F2F Sales Meetings.
- Quote preparation and sending to customer.
- Support of existing accounts.
- Sales Pipeline – all quotes must be loaded onto CRM.
- Sales admin tasks to ensure customer records and pricing are accurate and up to date.
- Liaising with Customer Service and Operations to progress all order queries/complaints.
- Sourcing of one-off products for clients.
- Creating BOM’s and Special Prices.
- Arrange samples for ASM or customer.
- Review under 20% GP report and uplift GP – switch sell, upsell or price rise.
- Daily, weekly and monthly reporting to Sales Manager.
- Send reports to customers.
Skills/Experience:
- Enthusiasm for account management.
- Committed to company growth.
- Attention to detail.
- Reporting skills - need to be able and willing to report back to management.
- Ability to prioritise workload to maximize effective use of time.
- Team Player - good communication skills.
- Ability to work under pressure.
- Presentable, Literate, Articulate & Personable.
- Willing to go the extra mile with a positive, "can-do" attitude.
- Neat and tidy personality.
- Market product awareness.
- Confident in using Microsoft Office (Word, PowerPoint, Excel, Outlook).
- Previous experience of CRM systems.
Other Benefits:
- Additional leave.
- Casual dress.
- Company pension.
- Free lunch and parking.
- Profit sharing.
- Sick pay.
Key Account Support Executive/ Administrator employer: Room At The Top Recruitment
Contact Detail:
Room At The Top Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Support Executive/ Administrator
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you in interviews but also demonstrate your enthusiasm for the role and commitment to providing excellent customer service.
✨Tip Number 2
Brush up on your CRM skills. Since the role involves managing customer records and sales pipelines, being proficient in CRM systems will give you an edge. Consider exploring any specific software the company might use.
✨Tip Number 3
Practice your communication skills, especially for phone interactions and virtual meetings. As you'll be liaising with clients regularly, being articulate and personable will help you build strong relationships.
✨Tip Number 4
Prepare for potential scenarios you might face in the role, such as handling customer complaints or processing orders under pressure. Being ready to discuss how you'd tackle these situations can set you apart during the interview.
We think you need these skills to ace Key Account Support Executive/ Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Key Account Support Executive role. Emphasise your customer service experience, attention to detail, and any previous work with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for account management and your commitment to company growth. Mention specific examples of how you've successfully managed client relationships or improved processes in past roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as time management, communication, and proficiency in Microsoft Office. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A neat and tidy application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Room At The Top Recruitment
✨Showcase Your Customer Service Skills
Since the role involves providing world-class service, be prepared to discuss your previous experiences in customer service. Share specific examples where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Time Management Abilities
The job requires excellent time and task management. Prepare to talk about how you prioritise tasks in a fast-paced environment. You could mention tools or methods you use to stay organised and efficient.
✨Familiarise Yourself with CRM Systems
As the role involves using CRM systems for managing sales pipelines and customer records, brush up on your knowledge of these systems. If you have experience with specific CRMs, be ready to discuss how you've used them effectively.
✨Prepare for Team Collaboration Questions
This position requires working closely with various teams. Think of examples that highlight your teamwork skills and how you communicate effectively with colleagues to achieve common goals.
