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- Tasks: Provide hands-on IT support and troubleshoot technical issues for a respected independent school.
- Company: Join a well-respected independent school known for its commitment to education and technology.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Be part of a dedicated IT team making a real impact on students' learning experiences.
- Qualifications: Must have at least 3 years of experience in IT support and strong problem-solving skills.
- Other info: Work hours are Monday to Friday, with a focus on both on-site and remote support.
The predicted salary is between 32000 - 37000 £ per year.
Role: IT Support Analyst Location: Kent Salary: £32,000 – £37,000 Hours: 37.5 per week between Monday-Friday My client is a very well-respected independent school that are looking to add a IT Support Analyst to their IT Team. The IT Technician is a key technical resource within the IT team, responsible for providing second-line support across the schools IT systems. This role focuses on the hands-on resolution of technical issues, troubleshooting, and maintaining service performance and delivery, in addition to technical support. The successful candidate will have experience of supporting systems and services in a technical capacity, reporting to management and will have worked for a minimum of 3 years within similar roles. Key Responsibilities Assist with second-line support when required, ensuring that urgent issues are addressed quickly and effectively Provide on-site and remote support to users, helping them resolve both simple and advanced technical issues related to IT systems, devices, and applications Identify and resolve recurring IT issues by implementing long-term solutions and root fixes, reducing repeat incidents Escalate complex or unresolved challenges to senior members of the department or third-party vendors, following a…
IT Support Analyst Education employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst Education
✨Tip Number 1
Make sure to familiarize yourself with the specific IT systems and applications used in educational settings. Understanding the unique challenges faced by schools can give you an edge during discussions with our team.
✨Tip Number 2
Highlight your experience with second-line support in your conversations. Be ready to share examples of how you've effectively resolved technical issues and improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing to discuss specific instances where you identified root causes of recurring IT issues and implemented long-term solutions. This will show us your proactive approach.
✨Tip Number 4
Since this role involves both on-site and remote support, be prepared to talk about your experience with remote troubleshooting tools and techniques. This will illustrate your versatility and readiness for the position.
We think you need these skills to ace IT Support Analyst Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Focus on your technical skills, problem-solving abilities, and any specific systems or software you've worked with that relate to the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the school. Mention specific experiences where you successfully resolved technical issues and how you can contribute to their IT team.
Showcase Relevant Experience: When detailing your work history, emphasize your experience in second-line support and any hands-on troubleshooting you've done. Use metrics or examples to demonstrate your impact in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific systems and services you've supported, and be ready to provide examples of how you've resolved complex issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical technical problems. Approach these scenarios methodically, explaining your thought process and how you would troubleshoot the issue step-by-step.
✨Emphasize Communication Skills
As an IT Support Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Share examples of how you've successfully explained technical concepts to non-technical staff in previous roles.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions about the school's IT systems, team dynamics, and future projects. This demonstrates your enthusiasm and helps you assess if the position is a good fit for you.
