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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their satisfaction and account growth.
- Company: Join an award-winning EdTech company transforming children's literacy worldwide.
- Benefits: Enjoy a competitive salary, uncapped bonuses, 28 days holiday, and personal days.
- Why this job: Make a real impact on children's lives while working in a secure and supportive environment.
- Qualifications: Experience in educational sales or education, plus strong CRM and MS Office skills required.
- Other info: Get involved with local charity work and enjoy a stable job during uncertain times.
The predicted salary is between 36000 - 60000 £ per year.
Want to make a difference in children’s lives? Based in Northampton, our client is an Education Technology company that produces award-winning reading and writing support software for children of all ages and abilities. Hailed as ‘the gold standard of literacy software’, their products are used in thousands of schools around the globe, supporting learners with dyslexia, learning difficulties, physical disabilities, and other special educational needs. The company has been trading since 1991, is active in 23 different countries, and has won 12 prestigious awards.
You’ll be the main point of contact for all existing customers within the agreed region, with the central aim of ensuring customer satisfaction, retention, and growth of accounts, following account management processes over the customer lifetime. Responsibilities include:
- Maintaining a clear and regular contact strategy for assigned customers to build strong relationships and effectively address any issues or concerns.
- Monitoring customer usage and providing proactive support to ensure retention and increase usage.
- Addressing and resolving any customer questions promptly, either received directly or via first-line support, to ensure a positive customer experience.
- Providing regular reports to management on account status, usage, and renewal rates, together with updated action plans, as appropriate.
Competitive base salary ~ Uncapped bonus (realistic OTE of £5,000-£10,000 per year) ~ 28 days holiday + bank holidays + 3 personal days when needed, i.e., lots of involvement with local charity work ~ Building and growing products that make a real difference in children’s lives ~ Very secure – no scare or job risk from the potential recession ~ Company pension.
Requirements:
- Have experience in educational sales or an education background.
- Be proficient with CRM (ideally Dynamics).
- Be a highly competent MS Office user.
- Have outstanding planning and implementation skills.
- Have strong initiative and relationship-building skills.
Senior Account Executive - Remote employer: Connecting Education
Contact Detail:
Connecting Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Executive - Remote
✨Tip Number 1
Familiarise yourself with the company's products and their impact on children's education. Understanding how their software supports learners with special educational needs will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 3
Prepare to discuss specific examples from your past experience in educational sales. Highlight how you've successfully built relationships and retained customers, as this aligns closely with the role's responsibilities.
✨Tip Number 4
Showcase your proficiency with CRM systems, especially Dynamics, by discussing any relevant experiences. If you have examples of how you've used data to drive customer engagement, be sure to mention those.
We think you need these skills to ace Senior Account Executive - Remote
Some tips for your application 🫡
Understand the Company: Familiarise yourself with the Education Technology company and its mission to support children's literacy. Highlight your passion for education and how it aligns with their goals in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in educational sales or a background in education. Emphasise your skills in account management, customer relationship building, and any experience with CRM systems, particularly Dynamics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company's impact on children's lives. Use specific examples from your past experiences that demonstrate your planning, implementation skills, and initiative.
Highlight Relevant Skills: In your application, make sure to mention your proficiency in MS Office and any other relevant tools. Discuss your ability to monitor customer usage and provide proactive support, as these are key aspects of the role.
How to prepare for a job interview at Connecting Education
✨Show Your Passion for Education
Make sure to express your enthusiasm for making a difference in children's lives through education technology. Share any personal experiences or stories that highlight your commitment to improving literacy and supporting learners with special educational needs.
✨Demonstrate Your Sales Experience
Prepare to discuss your previous experience in educational sales or related fields. Be ready to provide specific examples of how you've successfully managed accounts, built relationships, and increased customer satisfaction in your past roles.
✨Familiarise Yourself with CRM Tools
Since proficiency in CRM systems like Dynamics is essential, brush up on your knowledge of these tools. Be prepared to discuss how you've used CRM software to track customer interactions, manage accounts, and generate reports in your previous positions.
✨Highlight Your Planning and Implementation Skills
Think of examples where you've effectively planned and implemented strategies to achieve sales goals or improve customer engagement. Discuss how you monitor progress and adapt your approach based on customer feedback and usage data.
