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For Companies At a Glance
- Tasks: Visit clients to resolve debt issues and gather essential customer data.
- Company: Join a growing company dedicated to high service standards in debt resolution.
- Benefits: Enjoy a £6000 car cash allowance, monthly commission, and 5 weeks holiday.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Must have a full clean driving licence, own vehicle, and strong negotiation skills.
- Other info: Full training provided with great long-term development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
If you love working in the Field, dealing with people and helping to resolve debt then we would love to hear from you! As our client continues to grow and expand their portfolio, they are looking to further increase their team of Debt Resolution Officers and in particular now need to recruit in the Twickenham area to meet client demand and maintain exceptionally high service standards to their clients. This role is field based and all applicants are required to hold a full clean driving license and have their own motor vehicle with adequate business insurance.
Benefits:
- £6000 Car Cash Allowance
- 3% Pension after 3 months
- Monthly commission
- 5 weeks holiday (Xmas Shut Down)
- Great long term development opportunities
- Full training provided
Work is received centrally and distributed to their field team via their Team Leader infrastructure to ensure that all officers have adequate work to provide a solid and recurring income.
Skills and Experience:
- Must be organised and follow protocols to deliver maximum return on investment per account issued.
- Must be adaptable and flexible to the varied environments that are presented by the portfolio of work.
- Good work ethic.
- Negotiating skills.
- Approachable.
- Multi-task.
- Able to discuss with Management above and below.
- Able to work as a team.
- Ability to make quick decisions/judgements.
- Able to plan and manage workload appropriately.
Key Responsibilities and Duties:
The role of a Debt Resolution Officer is to act as a representative of the company to deliver a range of services that are required by the various utility companies. The core activity focuses on visiting the premises of their client’s customers and performing the following functions connected with their gas and electricity supply:
- Awareness of Debt and Resolution Capability.
- Gaining additional Customer Data. E.g. Meter Reads, Vulnerabilities etc.
- Execution of documentation to secure payment to the client.
- Execution of Warrants to secure payment / access to deliver resolution.
Debt Recovery Officer employer: Made Employment Ltd
Contact Detail:
Made Employment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Recovery Officer
✨Tip Number 1
Familiarise yourself with the local area of Twickenham. Understanding the community and its demographics can help you connect better with clients during your field visits.
✨Tip Number 2
Brush up on your negotiation skills. Role-play scenarios with friends or family to practice handling difficult conversations, as this will be crucial in resolving debt issues effectively.
✨Tip Number 3
Network with professionals in the debt recovery field. Attend local events or join online forums to gain insights and tips from those already in the industry, which could give you an edge.
✨Tip Number 4
Prepare for a dynamic work environment by being adaptable. Think of examples from your past experiences where you've successfully managed change or unexpected situations, as this will demonstrate your flexibility.
We think you need these skills to ace Debt Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt recovery or customer service. Emphasise skills such as negotiation, organisation, and adaptability, which are crucial for the Debt Recovery Officer role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people resolve their debts. Mention your understanding of the role's responsibilities and how your skills align with the company's needs.
Highlight Relevant Skills: In your application, specifically mention your ability to multi-task, make quick decisions, and work as part of a team. These skills are essential for success in this field-based position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Made Employment Ltd
✨Show Your People Skills
As a Debt Recovery Officer, you'll be dealing with various individuals. Highlight your experience in customer service or conflict resolution during the interview to demonstrate your ability to handle sensitive situations with empathy and professionalism.
✨Demonstrate Organisational Skills
Since the role requires you to manage multiple accounts and follow protocols, be prepared to discuss how you stay organised. Share specific examples of tools or methods you use to keep track of your workload and ensure maximum efficiency.
✨Highlight Your Negotiation Skills
Negotiating is a key part of this role. Be ready to provide examples of past experiences where you've successfully negotiated outcomes, whether in a professional or personal context. This will show your potential employer that you can effectively resolve issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making abilities. Think about how you would handle various situations related to debt recovery, such as dealing with an uncooperative customer or managing a tight deadline. This will showcase your quick thinking and adaptability.
