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- Tasks: Handle customer claims and service enquiries in German and English.
- Company: Join a dynamic team in a modern office near Temple Meads, Bristol.
- Benefits: Enjoy a competitive salary, subsidised cafeteria, and a vibrant workplace culture.
- Why this job: Be part of an innovative environment that values your growth and teamwork.
- Qualifications: Fluent in German and English with customer service experience preferred.
- Other info: Full-time role with a focus on diversity, equity, and inclusion.
The predicted salary is between 25000 - 26125 £ per year.
Join an innovative team in an exciting new office space near Temple Meads Railway Station! You must be based in Bristol or the surrounding areas to be considered for this position.
The Team
Our client prides itself on the people it employs. They fully understand that people are a key resource and with that, will help them grow and continue to be a successful company.
Are you ready to take your career to the next level in a role that combines opportunity, innovation, and an unbeatable working environment?
What They Offer
- The chance to work in a modern, inspiring environment that’s just a stone’s throw from Temple Meads Station
- An outstanding workplace designed for you
- Subsidised cafeteria
- A competitive salary and benefits package
- A supportive and inclusive team culture
- Secure bike & scooter storage
- Showers & Drying Room - Perfect for those who bike or run to work
- Games Room - Take a break, recharge, and connect with colleagues
Required Competencies:
- Customer Focus
- High Quality Work
- Initiates Action
- Innovative
- Adaptable
- Builds Working Partnerships
- Team Worker
- Engages in Continuous Learning
Purpose of Role:
As a Customer Service & Claims Representative, you will play a crucial role in the Customer's journey, particularly when they need to make a claim. You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly. The process will include assessing the loss, communicating with customers as well as developing a full understanding of the products and policies. The role will also involve handling customer service enquiries and complaints, which will be in German and English, as well as assisting the team with other shared tasks & responsibilities all while working in a collaborative team environment.
Main Duties:
Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution. You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to our customers. If you have experience working in the insurance sector or the financial industry, this would be advantageous, but not essential. What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.
Knowledge Required:
- Ability to speak and write English and German fluently and to a professional standard
- Experience in a customer service/claims environment
- Awareness of cultural and working practices in France
Our commitment to Diversity, Equity and Inclusion
Our client is an equal opportunity employer who values diversity and the unique perspectives each of our employees bring to the workplace. They are dedicated to attracting, developing and retaining a diverse, inclusive and authentic workforce that fosters creativity and enables their ongoing success. Their goal is to create a workplace where all employees feel included, empowered, and enabled to perform their best. Respect for Others - making all feel welcomed and included forms part of their Company Values and when you join, you’ll find a welcoming and open workplace where everyone’s voice is heard and supported.
Job Type: Full-time
Pay: £25,000 - £26,125 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Private medical insurance
Schedule: Monday to Friday
Education: A-Level or equivalent (preferred)
Experience: Customer service: 1 year (required)
Language: German & English (required)
Licence/Certification: Right to Work in UK (required)
Work Location: Bristol
Customer Service & Claims German & English Speaking employer: Red Recruitment
Contact Detail:
Red Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Claims German & English Speaking
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since they emphasise diversity and inclusion, be prepared to discuss how you can contribute to a supportive team environment during your interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling claims. Think of examples from your past experiences where you successfully resolved customer issues, as these will be valuable during discussions.
✨Tip Number 3
Since the role requires fluency in both German and English, practice your language skills in a professional context. Be ready to demonstrate your ability to communicate effectively in both languages during the interview.
✨Tip Number 4
Research common claims processes and FCA guidelines related to customer service. Showing that you understand these aspects will highlight your commitment to delivering high-quality work and treating customers fairly.
We think you need these skills to ace Customer Service & Claims German & English Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and claims, especially any roles where you used both German and English. Emphasise your ability to work collaboratively and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples of how you've handled customer queries or claims in the past, and express your enthusiasm for working in a supportive team environment.
Highlight Language Proficiency: Clearly state your fluency in both German and English in your application. If possible, provide examples of how you've used these languages in a professional setting, particularly in customer service.
Showcase Cultural Awareness: Mention any experience or understanding you have of cultural practices in Germany or other relevant countries. This can demonstrate your ability to engage with a diverse customer base and enhance your application.
How to prepare for a job interview at Red Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand the Company Culture
Research the company's values and culture before the interview. They pride themselves on diversity and inclusion, so be ready to discuss how you can contribute to a supportive team environment and share examples of how you've worked collaboratively in the past.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare to discuss how you would handle specific situations, especially those involving claims processing. Highlight your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This shows your interest in the role and the company. You could inquire about the team dynamics, opportunities for professional development, or how they measure success in the customer service department.
