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For Companies At a Glance
- Tasks: Support customers in financial difficulty and resolve their issues with care.
- Company: Join a dynamic financial services team in Doncaster, focused on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, employee discounts, and flexible work options.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and GCSEs in Maths & English are essential.
- Other info: Work Monday to Friday, 9am to 5pm, with opportunities for bonuses.
The predicted salary is between 24500 - 31500 £ per year.
Doncaster / Hybrid
Up to £29,500 + Benefits + Bonus
Monday – Friday 9am – 5pm only
Our client, within Financial Services, is looking for a Customer Support Executive to join their fast-paced, exciting team based in Doncaster.
About the Role
The Customer Support Executive is working with the collections department, supporting customers that are in financial difficulty and managing their case through to a satisfactory resolution whilst ensuring a positive customer experience.
Benefits
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!
Responsibilities
- Taking inbound calls from customers that are in financial difficulty
- Understanding the root cause of the customers issue, which can often be both sensitive and complex in nature, taking ownership for resolving
- Identifying any fraudulent accounts and taking the necessary action
- Ensuring all admin and paperwork is present and correct, working to FCA regulations
- Liaising with 3rd parties (Debt Collection Agents, Auctions, Repossession Agents)
- Dealing with customer complaints
- Updating all systems with accurate information
Required Skills & Experience
- Previous Customer Service experience is essential
- Educated to GCSE or equivalent level with passes in Maths & English as a minimum
- Experience dealing with vulnerable/difficult customers or within a regulated environment is preferable
- Excellent communication and relationship building skills, both written and verbal
- Problem solver
- Ability to multi-task and prioritise during busy periods
- Ability to work independently as well as part of a team
Next Steps
If you’re interested in becoming a Customer Support Executive apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Customer Support Executive employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the financial services sector, especially around customer support and collections. Understanding the common challenges customers face in financial difficulty will help you relate better during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling sensitive conversations and complaints, which are crucial for this role.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission during the interview will show that you’re a great fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Customer Support Executive role.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you've dealt with vulnerable or difficult customers. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Customer Support Executive role. Emphasise your communication skills and your experience in managing sensitive situations, as well as your understanding of FCA regulations.
Showcase Your Skills: In your application, clearly outline your skills that match the job description, such as relationship building, multitasking, and independent working. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brite Recruitment
✨Show Empathy and Understanding
As a Customer Support Executive, you'll be dealing with customers in financial difficulty. Demonstrating empathy during the interview will show that you understand the sensitivity of the role. Share examples of how you've handled difficult situations with compassion in the past.
✨Highlight Relevant Experience
Make sure to discuss your previous customer service experience, especially if it involved vulnerable or difficult customers. Be prepared to explain how you resolved issues and maintained a positive customer experience, as this is crucial for the role.
✨Demonstrate Problem-Solving Skills
The ability to solve problems effectively is key in this position. Prepare to discuss specific instances where you've successfully identified and resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Regulatory Questions
Since the role involves working within FCA regulations, brush up on relevant compliance topics. Be ready to answer questions about how you would ensure adherence to these regulations while providing excellent customer service.
