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- Tasks: Lead defect management for new-build homes and ensure excellent resident outcomes.
- Company: Join a rapidly expanding operator in the private rented sector with significant investment.
- Benefits: Enjoy a competitive salary of up to £55k and work in a collaborative environment.
- Why this job: Be part of a values-led business focused on high-quality customer experiences during exciting growth.
- Qualifications: Experience in construction or customer service, with strong communication and organisational skills required.
- Other info: This role offers a unique opportunity to make a real impact in a fast-paced setting.
The predicted salary is between 39600 - 66000 £ per year.
An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced Aftercare Manager to lead defect management across a growing portfolio of high-quality, new-build single-family homes.
You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty, working with development partners, consultants, and internal teams to ensure excellent outcomes for residents.
Key Responsibilities:- Oversee defect management processes across multiple developments
- Coordinate with contractors, consultants, and internal property teams
- Conduct site visits to investigate and resolve reported defects
- Track performance and maintain high aftercare standards
- Report regularly to leadership and investors
- Proven experience in a developer or customer service environment within construction
- Strong technical understanding of build processes
- Excellent communication and organisational skills
- Ability to manage multiple stakeholders and deadlines
This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you.
Aftercare Manager employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Familiarise yourself with the latest trends in defect management and aftercare processes within the construction industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in your field.
✨Tip Number 2
Network with professionals in the private rented sector, especially those involved in aftercare and defect management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest challenges and solutions in the field.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed defects or improved customer service. Highlighting your problem-solving skills and ability to work with various stakeholders will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter and our values to align your personal goals with our mission. Being able to articulate how your experience and values match what we stand for will make a strong impression during the interview process.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in defect management and customer service within the construction sector. Use specific examples that demonstrate your ability to oversee processes and manage multiple stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality customer experiences. Mention your strong technical understanding of build processes and how it aligns with the company's values and goals.
Highlight Key Skills: Emphasise your excellent communication and organisational skills in both your CV and cover letter. Provide examples of how you've successfully coordinated with contractors and internal teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Aftercare Manager role.
How to prepare for a job interview at DiSRUPT
✨Showcase Your Experience
Be prepared to discuss your previous roles in defect management and customer service within the construction sector. Highlight specific examples where you successfully resolved issues or improved processes.
✨Demonstrate Technical Knowledge
Brush up on your understanding of build processes and construction terminology. Being able to speak confidently about technical aspects will show that you are well-versed in the industry.
✨Emphasise Communication Skills
Since the role involves coordinating with various stakeholders, be ready to share examples of how you've effectively communicated with contractors, consultants, and internal teams in the past.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as an Aftercare Manager, such as handling a difficult defect issue or managing multiple deadlines. Prepare structured responses that demonstrate your problem-solving skills and ability to prioritise.
