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- Tasks: Review and assess Housing Benefit claims for supported accommodation tenants.
- Company: Join a dedicated team focused on financial assessments in housing benefits.
- Benefits: Enjoy a hybrid work model with competitive pay of £30.94 p/h.
- Why this job: Make a real impact by ensuring fair financial assessments and supporting your community.
- Qualifications: Experience in assessing Housing Benefit claims and strong communication skills required.
- Other info: Consideration for full-time home working for the right candidate.
Senior Revenues & Benefits Officer 3 to 6 month ongoing contract Hybrid position (2-3 days in office) £30.94 p/h umbrella Role Purpose We are looking for an experienced Senior Financial Assessment Officer that sits within the Housing Benefit / Financial Assessment structure. The main purpose of the role is reviewing the Housing Benefit of our existing and potential new caseload of supported (exempt) accommodation tenants and providers. The team will consist of an Exempt Accommodation Reviewing Manager, 2 Housing Reviewing Officers, a Fraud Investigator, an Inspector and two Senior Financial Assessment Officers. Responsibilities You will report to the Exempt Accommodation Reviewing Manager. As a Senior Financial Assessment Officer, you will be responsible for reviewing, scrutinising, and assessing our existing caseload as well as new claims and change of address applications. You will challenge, scrutinise, and assess the elements that make up the eligible rent, check and challenge provider and tenant eligibility and work closely with the Fraud Investigator and Housing Reviewing Officers and Inspector. You will also be responsible for answering members’ enquiries and complaints, as well as reconsiderations and appeals. A good understanding of housing benefit subsidy rules would be advantageous. Requirements Experience in using Civica Open Revenues and D360 is highly desirable. This is a hybrid role, although we would consider full-time home working for the right candidate with relevant experience. Essential experience, skills, and knowledge: Experience/successful track record of assessing Housing Benefit claims, including exempt accommodation • Successful experience of continuous performance improvement for a financial assessment service Well-developed written and oral communications skills and the ability to communicate complex matters effectively to staff and customers A good understanding of eligible rent, service charges and company accounts Ability to balance competing pressures to maximise the effectiveness of the organisation’s outcomes Experience in dealing with complaints, reconsiderations, and members’ enquiries If you are interested in this position AND meet the requirements, APPLY NOW
Revenues & Benefits Officer - Senior employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues & Benefits Officer - Senior
✨Tip Number 1
Familiarize yourself with the specific housing benefit subsidy rules and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 2
Highlight any experience you have with Civica Open Revenues and D360 during your conversations. If you have used these systems before, be ready to discuss how they helped you in your previous roles.
✨Tip Number 3
Prepare examples of how you've successfully handled complaints or reconsiderations in the past. This will showcase your problem-solving skills and ability to manage challenging situations effectively.
✨Tip Number 4
Network with professionals in the housing benefits sector. Engaging with others in the field can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Revenues & Benefits Officer - Senior
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Revenues & Benefits Officer position. Understand the responsibilities and requirements, especially regarding housing benefit assessments and the specific software mentioned.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with assessing Housing Benefit claims and any familiarity with Civica Open Revenues and D360. Provide specific examples of your successful track record in similar roles.
Demonstrate Communication Skills: Since the role requires well-developed written and oral communication skills, ensure that your application reflects your ability to communicate complex matters clearly. Use concise language and structure your documents logically.
Tailor Your Application: Customize your cover letter to address the specific needs of the team and the role. Mention your understanding of eligible rent and service charges, and how you can contribute to continuous performance improvement in the financial assessment service.
How to prepare for a job interview at Vox Network Consultants
✨Showcase Your Experience
Be prepared to discuss your previous experience in assessing Housing Benefit claims, especially in relation to exempt accommodation. Highlight specific examples where you successfully navigated complex cases or improved performance in a financial assessment service.
✨Understand the Regulations
Make sure you have a solid understanding of housing benefit subsidy rules and eligible rent. This knowledge will be crucial during the interview, as it demonstrates your expertise and ability to handle the responsibilities of the role.
✨Communicate Clearly
Since the role requires well-developed written and oral communication skills, practice explaining complex matters in a clear and concise manner. You might be asked to demonstrate how you would communicate with both staff and customers.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle complaints, reconsiderations, and member enquiries. Think of scenarios from your past experiences where you effectively resolved issues and be ready to share those stories.
