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For Companies At a Glance
- Tasks: Manage hire enquiries and provide expert advice to key clients in a fast-paced environment.
- Company: Join a leading national plant hire provider making a positive impact in the construction industry.
- Benefits: Enjoy flexible working arrangements, career growth opportunities, and a fun, inclusive culture.
- Why this job: Be part of a passionate team supporting major infrastructure projects and building lasting customer relationships.
- Qualifications: Looking for a team player with excellent communication skills and a customer-first approach.
- Other info: Experience with Syrinx is a plus, but not essential; previous customer service experience is beneficial.
The predicted salary is between 30000 - 41000 £ per year.
A leading national plant hire provider is seeking a Key Accounts Hire Controller to join a high-performing team that supports key infrastructure clients. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys building customer relationships, and wants to be part of a passionate, collaborative team that makes a real impact.
The Role:
- Managing incoming hire enquiries from key clients and large-scale infrastructure projects
- Offering expert advice on plant and equipment availability, suggesting alternatives where needed
- Preparing accurate quotations using the Syrinx hire system
- Resolving all customer queries promptly - within 24 hours
- Liaising closely with internal departments including logistics, recruitment, sales, and credit control
- Occasionally attending customer sites to understand projects and strengthen relationships
What We’re Looking For:
- A team player with a "can-do" attitude and a customer-first approach
- Passionate about delivering exceptional service and doing things right the first time
- Excellent communication skills - both written and verbal
- High attention to detail and strong organisational skills
- A self-motivated individual who thrives in a collaborative environment
- Strong IT and admin skills - experience with Syrinx is ideal, but not essential
- Previous experience in a hire desk, customer service or coordination role is beneficial
What’s on Offer:
- Join a business that’s committed to making a positive impact in the construction industry
- Be part of a collaborative, fun, and inclusive culture where your contribution matters
- Work with some of the UK’s largest infrastructure projects
- Opportunities for development and career growth
- Flexible working arrangements considered
Hire Controller employer: Smart 10 ltd
Contact Detail:
Smart 10 ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the plant hire industry and the specific needs of key accounts. Understanding the challenges faced by infrastructure clients will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the plant hire sector, especially those who work with key accounts. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully resolved issues or built strong relationships, as this role heavily relies on excellent communication and a customer-first approach.
✨Tip Number 4
If you have experience with similar software, like Syrinx, be ready to talk about it. If not, consider doing a bit of research or even a short course to familiarise yourself with its functionalities, showing your commitment to learning.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Key Accounts Hire Controller position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in customer service, hire desk roles, or coordination positions. Use specific examples to demonstrate how your skills and background make you a strong candidate for this role.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written communication abilities. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in the past.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the qualities the company is looking for, such as a 'can-do' attitude and attention to detail. Mention your passion for delivering exceptional service and how you thrive in collaborative environments.
How to prepare for a job interview at Smart 10 ltd
✨Show Your Customer-Centric Approach
Emphasise your commitment to customer service during the interview. Share examples of how you've successfully managed client relationships in the past, especially in fast-paced environments.
✨Demonstrate Attention to Detail
Since the role requires high attention to detail, prepare to discuss specific instances where your meticulousness made a difference. This could be in preparing quotations or resolving customer queries.
✨Familiarise Yourself with Syrinx
While experience with the Syrinx hire system isn't essential, showing that you've done your homework on it can set you apart. Mention any similar systems you've used and express your willingness to learn.
✨Prepare for Teamwork Questions
As a Key Accounts Hire Controller, collaboration is key. Be ready to discuss how you've worked effectively within teams in the past, highlighting your 'can-do' attitude and how you contribute to a positive team environment.
