Services Sales Specialist

ABOUT THE ROLE

The role is defined by two core responsibilities: driving sales engagement and coordinating project delivery. Services Sales growth - Across the Professional and Managed Services portfolio, to enable pro-active development of business opportunities generated by both the other parts of the Arrow ECS business and the individual. Strong relationship building is crucial, and a sales background is preferred.

The role is highly interactive, and no two days are the same. Lots of communication is required with internal colleagues and our AAPPs (Arrow Authorised Programme Partners) to resource projects, produce scopes and quotes and support delivery of the project. There is also a layer related administration.

The role requires the post-holder to balance and prioritise their workload in order to succeed in meeting the key objectives associated with the role:

• Proactive customer engagement, allocating resources and liaising between Consultants, AAPPs, Account Managers and customers in a timely manner;
• Maintaining clear and accurate records using ArrowECS's chosen Services software and providing any further administrative support as required.

What You Will Be Doing at Arrow?

• Allocating consultancy resource and liaising between consultants, AAPPs, Account Managers, BDMs and resellers/customers.
• Ensuring that all documentation is in place, accurate and complete as part of the engagement.
• Ensuring precise, relevant and timely information is communicated to all parties involved in the engagement.
• Ensuring timely invoicing of completed engagements.
• Administering the Services Software to maintain a central up to date database of consultancy and customer information.
• Raising departmental purchase orders.
• Undertaking ad-hoc tasks as directed by Services Management.
• Proactive generation of incremental business through developing accounts.
• Qualifying quotes to ensure they meet the customer's requirements and assisting with queries.
• Assisting in arranging customer meetings for external resources.
• Attendance at key account review meetings.
• Proactive work with all Arrow ECS teams to identify both new partners and new opportunities.
• Create and develop relationships with key decision makers and influencers within target reseller customers.
• Development and nurture relationships with our AAPPs.

What Are We Looking For?

• Self-motivated with a hardworking and proactive approach.
• Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base.
• Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally.
• Capable of having a high-level understanding of the Arrow product portfolio (training will be given).
• A confident self-starter and strong team player.
• Ability to cope under pressure and prioritise work accordingly.
• Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member.
• Sound business acumen and ability to understand and interact with the customer.
• Experience working in a busy team environment.
• Proven organisational skills with the ability to utilise appropriate systems to facilitate this - full training will be given on our in-house Services Software systems.
• Good knowledge of Microsoft packages - Excel, Outlook, Teams, Word, PPT.
• Close attention to detail.
• Excellent interpersonal/communication skills - in particular a professional telephone manner.
• Enthusiastic and flexible approach to work.
• Good, all-round IT knowledge.
• Experience of sales, forecasting and opportunity management.
• Strong communication skills both written and verbal.
• Strong team player - the role requires the jobholder to work as part of a team with colleagues, specifically within the department, but also in the wider context of Arrow ECS and its customers.
• Good customer service skills when on the phone and face-to-face.
• Target and performance driven.
• Strong relationship building.
• Commercial negotiation experience would be advantageous.
• Conflict management experience beneficial.

What is in it For You?

• This is a full-time position. Ideally based in Arrow's Harrogate office.
• 25 days annual leave.
• Pension as per UK standard (ER% 2; EE 5%).
• BHSF (medical bronze cover - taxable benefit).
• Death in service.
• Ride to work scheme.
• Gymflex.
• Taste card.

Hours of Work

The company's standard hours of work are 9.00am - 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role.

Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.