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For Companies At a Glance
- Tasks: Engage with customers, manage vehicle service updates, and ensure top-notch customer service.
- Company: Join a thriving franchised dealership in Orpington with a strong reputation.
- Benefits: Enjoy a competitive salary, uncapped earnings, and a fantastic benefits package with no weekend work.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: Must have 12 months of Service Advisor experience and a full UK driving licence.
- Other info: Work Monday to Friday, with occasional Saturday mornings on a rota.
The predicted salary is between 30000 - 45000 £ per year.
Our client, a busy franchised main dealership in Orpington has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
- Meet and Greet Customers.
- Explain to customers the work due to be carried out on their vehicle.
- Accurate completion of courtesy car insurance paperwork.
- Calling customers with progress updates and advise of any work needed.
- Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
- Invoicing work carried out.
- Invoice explanation and taking payment.
- Quoting, introducing and selling of Service Plans.
- Ensuring all Warranty paperwork is correctly completed.
- Delivering the highest level of customer service at all times.
Experience, Skills & Qualifications
Essential Requirements:
- 12 months Motor Trade Service Advisor experience
- Full UK Driving Licence
Desirable Requirements:
- Franchised Dealership Experience
- Kerridge or Pinnacle Experience
Remuneration & Benefits
- Basic Salary of £30,000
- On Target Earnings of £45,000 Uncapped
- Great Benefits Package
- Monday - Friday only (No Weekends)
Working Hours
- Monday to Friday 8am - 6pm
- Saturday Mornings on a Rota
Service Advisor employer: KPI People Ltd
Contact Detail:
KPI People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations with us. As a Service Advisor, delivering exceptional customer service is key, so be prepared to share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when speaking with us.
✨Tip Number 4
Prepare to discuss your experience with relevant software like Kerridge or Pinnacle. If you have experience with these systems, make sure to mention it, as it can set you apart from other candidates.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly any roles in the motor trade. Emphasise your customer service skills and any specific software experience like Kerridge or Pinnacle.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Mention your experience in liaising with customers and other departments, and how you ensure high levels of customer satisfaction.
Highlight Relevant Experience: In your application, clearly outline your 12 months of Motor Trade Service Advisor experience. Include specific examples of how you've met customer needs and handled invoicing or warranty paperwork.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at KPI People Ltd
✨Know Your Role
Make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with customer service principles, invoicing processes, and how to communicate effectively with both customers and workshop teams.
✨Showcase Your Experience
Highlight your previous experience in the motor trade, especially if you've worked as a Service Advisor before. Be ready to discuss specific situations where you provided excellent customer service or resolved issues.
✨Prepare for Common Questions
Anticipate questions related to customer interactions, handling complaints, and your knowledge of service plans. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Enthusiasm
Express your passion for the automotive industry and your eagerness to contribute to the team. Employers appreciate candidates who are genuinely interested in the role and the company.
