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- Tasks: Join us as a Field 2nd Line IT Support Engineer, tackling diverse tech challenges daily.
- Company: Entrust IT is a top Managed Services Provider, supporting IT infrastructures for various clients.
- Benefits: Enjoy remote work flexibility and a friendly team environment.
- Why this job: This role offers career growth and the chance to showcase your tech skills in real-world scenarios.
- Qualifications: 3+ years of IT support experience, GCSEs in Maths and English, and a full driving license required.
- Other info: Work from home with occasional client visits; must have a suitable home office setup.
The predicted salary is between 28800 - 43200 £ per year.
An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home) basis. Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs. Working hours are Monday to Friday, plus a weeks on-call cover on rotation across the team. This is an excellent opportunity to progress your career with a varied workload, and an opportunity to show your potential across a range of technical challenges. The role involves: High-quality tools Home and client-site working in your region Varied challenges and a focus on good quality work Key Responsibilities: As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support. Work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary Monitor and follow up on client’s issues, taking ownership to see they progress to a conclusion Required Qualifications & Experience: At least 3 years of IT Support experience, preferably including on-site networking Maths and English qualifications equivalent to GCSE C or above Full Driving Licence Access to own vehicle for visits to client sites in the region (subsidised via expenses) Home office environment suitable for working from home, plus some storage space for limited spares stock DBS Check Other additional GCSEs at C or above (or equivalent) Microsoft Certifications CompTIA Certifications Desirable Skills: Ability to work on own initiative and in a team Good communications skills Ability to work effectively on client sites, balancing creative problem-solving with safe/recoverable ways of working Ability to problem solve in a logical manner Efficient, well-organised, and able to prioritise Able to update stakeholders, manage risk and understand client priorities Maintaining & improving technical documentation Out of Hours cover on a rotating schedule with other colleagues Desirable Experience: Windows Desktop and Server operating systems Cloud Services (control panels, Microsoft 365) Desktop support diagnosing problems Networking, broadband, VoIP Mobile Device Support On-premises networking Networked printers, scanners and phones Remote/virtual desktop (Citrix, for instance) Remote Support Tools such as Connectwise Control Ticketing platforms such as Connectwise Manage Benefits: Friendly environment Home-based/remote working Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous job titles and experience including; 2nd Line IT Support Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer, IT Engineer and IT Field Engineer may also be considered for this role
Field 2nd Line IT Support Engineer - Milton Keynes Region employer: entrust IT
Contact Detail:
entrust IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field 2nd Line IT Support Engineer - Milton Keynes Region
✨Tip Number 1
Make sure to highlight your experience with remote analysis and diagnosis of IT issues. Since this role involves a lot of client interaction, showcasing your ability to communicate effectively and take ownership of problems will set you apart.
✨Tip Number 2
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as Connectwise Control and Microsoft 365. Being able to discuss your hands-on experience with these tools during the interview can demonstrate your readiness for the role.
✨Tip Number 3
Since the position requires working both from home and on-site, prepare to discuss how you manage your time and prioritize tasks effectively. Sharing examples of how you've balanced remote work with client visits will show that you're well-suited for this hybrid role.
✨Tip Number 4
Emphasize your problem-solving skills and your ability to work independently as well as part of a team. Providing specific examples of past challenges you've faced and how you overcame them can illustrate your capability to handle the varied challenges this role presents.
We think you need these skills to ace Field 2nd Line IT Support Engineer - Milton Keynes Region
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a 2nd Line IT Support Engineer. Focus on your technical skills, especially in areas like Windows Desktop and Server operating systems, networking, and remote support tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've successfully diagnosed and resolved IT issues in previous roles.
Highlight Relevant Qualifications: List your qualifications clearly, including any Microsoft or CompTIA certifications. Ensure you mention your GCSEs in Maths and English, as well as any additional relevant qualifications.
Showcase Your Soft Skills: Since the role requires good communication and teamwork, provide examples in your application that demonstrate your ability to work effectively with clients and colleagues, balancing technical expertise with friendly service.
How to prepare for a job interview at entrust IT
✨Showcase Your Communication Skills
As a Field 2nd Line IT Support Engineer, clear communication is key. Be prepared to demonstrate how you effectively communicate technical issues to non-technical clients. Use examples from your past experiences where you successfully resolved issues through good communication.
✨Highlight Your Problem-Solving Abilities
The role requires creative problem-solving skills. Prepare to discuss specific challenges you've faced in previous positions and how you approached them. Emphasize your logical thinking and ability to diagnose and resolve issues efficiently.
✨Familiarize Yourself with Relevant Technologies
Make sure you're up-to-date with the technologies mentioned in the job description, such as Windows Desktop and Server operating systems, Microsoft 365, and remote support tools. Being knowledgeable about these will show your readiness for the role.
✨Demonstrate Ownership and Follow-Up Skills
The job involves taking ownership of client issues and ensuring they progress to resolution. Be ready to share examples of how you've monitored and followed up on issues in the past, showcasing your commitment to customer satisfaction.
