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For Companies At a Glance
- Tasks: Assist customers with bookings, cancellations, and queries while providing top-notch service.
- Company: Join a leading Online Travel Agency focused on cruises, thriving in the travel industry.
- Benefits: Enjoy a competitive salary, remote work, travel discounts, and bonuses for upselling.
- Why this job: Perfect for those wanting to shift from sales to customer service in a dynamic environment.
- Qualifications: Previous experience in travel customer service or post-booking roles is preferred.
- Other info: Earn commission of around £300 per month through upselling opportunities.
The predicted salary is between 20400 - 30600 £ per year.
Hugely successful Online Travel Agency specialising in Cruise is expanding due to continued success and demand. If you have previous travel industry experience and prefer Aftersales and Customer Service, this is the perfect homebased opportunity for you! This is a varied role, incorporating cancellations, amendments, upselling and resolving any customer queries. If you are a Travel Consultant looking to move away from sales or already work with aftersales or customer service in travel, this could be your perfect role! Fully remote!
JOB DESCRIPTION:
- Taking calls and enquiries from customers who have booked holidays
- Offer excellent customer service and resolve queries
- Managing all cancellations, amendments and special requests post-booking
- Selling ancillary products and add-ons to bookings
- Supporting and working with the admin & sales department
- Ensuring quality and accuracy of ticketing and invoicing
- Deal effectively with complaints, resolving the customers query
- Opportunities to upsell and earn commission in the region of £300 per month
EXPERIENCE REQUIRED:
Ideally you will have previous experience of working in a post-booking department of a travel company, or you will have previous experience in a Travel Agency, Tour Operator, or Cruise company and be keen to move away from sales and into service! Ideally you will have used Cruise/Travel systems like Isell and Polar.
THE PACKAGE:
You will be offered an excellent basic salary of up to £25,500 plus additional benefits, travel discounts and additional bonuses for upselling!
INTERESTED?
Please follow the instructions to apply and send your CV!
Customer Service Concierge employer: Travel Trade Recruitment Limited
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Concierge
✨Tip Number 1
Familiarise yourself with the specific cruise and travel systems mentioned in the job description, like Isell and Polar. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling cancellations and amendments. Prepare examples from your past experiences where you successfully resolved customer queries or complaints, as this will show your ability to excel in this role.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding what they prioritise can help you tailor your approach during any interviews, making it clear that you align with their mission and are genuinely interested in contributing to their success.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you prepare better for the interview process and stand out as a candidate.
We think you need these skills to ace Customer Service Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the travel industry, particularly in aftersales and customer service. Emphasise any roles where you've managed cancellations, amendments, or resolved customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to transition from sales to a more service-oriented role. Mention specific experiences that demonstrate your ability to handle customer queries effectively.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and familiarity with travel systems like Isell and Polar. These are crucial for the Customer Service Concierge role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in customer service.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Showcase Your Travel Experience
Make sure to highlight any previous roles you've had in the travel industry, especially those related to customer service and aftersales. Discuss specific examples of how you handled customer queries or resolved issues, as this will demonstrate your suitability for the role.
✨Familiarise Yourself with Relevant Systems
If you have experience with systems like Isell and Polar, be prepared to discuss how you've used them in past roles. If not, do a bit of research on these systems so you can speak confidently about your ability to learn and adapt to new technologies.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter in this role, such as cancellations or complaints. Prepare responses that show your problem-solving skills and your commitment to providing excellent customer service.
✨Emphasise Upselling Skills
Since the role includes opportunities for upselling, be ready to discuss your experience with this. Share examples of how you've successfully upsold products or services in the past, and express your enthusiasm for earning commission through effective sales techniques.
