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- Tasks: Coordinate the management of empty properties and support the Property Care Team.
- Company: Stroud District Council manages over 5000 homes, committed to community welfare and sustainability.
- Benefits: Enjoy a great pension scheme, flexible working, hybrid options, and employee wellbeing initiatives.
- Why this job: Join a dynamic team in a vibrant community focused on social impact and excellent customer service.
- Qualifications: Experience in administration, data analysis, and knowledge of information systems is preferred.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 22700 - 30800 £ per year.
We are seeking an enthusiastic individual, who is organised and has an attention to detail, is adaptable and committed to delivering excellent customer service. You will be providing support to the Property Care Team in the management of returning empty properties to new tenants and facilitating mutual exchanges.
Stroud District Council owns and manages over 5000 homes across Stroud District and our Management systems form the foundation upon which the rest of the business is built and forms an essential strand of the fabric of business critical information. This role will co-ordinate across multiple systems and operational teams to ensure we are able to manage the changing of tenancies and empty properties.
You will ideally have experience of providing a similar role and have a background in construction or data analysis, and have strong administration skills. You will also have experience in:
- Information systems and databases - Northgate and Keystone knowledge is a distinct advantage
- Excellent skills and experience using Microsoft Access and Excel
- Strong attention to detail
- Ability to work to strict deadlines
- Excellent written and oral communication skills
We are particularly interested in applicants who have experience of working within a local authority or social housing environment. A full UK driving licence and access to a vehicle for work purposes is essential, and you’ll need to demonstrate a real passion to provide excellent customer service.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies.
In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits. For more information please see the benefits section on our website.
Contractual hours: 37
Basis: Permanent
Void Co-ordinator - Littlecombe Depot - Dursley employer: Stroud District Council
Contact Detail:
Stroud District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Void Co-ordinator - Littlecombe Depot - Dursley
✨Tip Number 1
Familiarise yourself with the specific information systems mentioned in the job description, such as Northgate and Keystone. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Highlight your experience in customer service, especially if you've worked in a local authority or social housing environment. Be ready to share specific examples of how you've successfully managed tenant relationships or resolved issues, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of instances where you've successfully coordinated multiple tasks or projects, particularly under tight deadlines, as this aligns perfectly with the responsibilities of the Void Co-ordinator role.
✨Tip Number 4
If possible, reach out to Helen Coughlan for an informal chat about the role. This not only shows your enthusiasm but also gives you valuable insights into the team dynamics and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Void Co-ordinator - Littlecombe Depot - Dursley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, customer service, and any background in construction or data analysis. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and your commitment to excellent customer service. Mention specific examples of how your skills align with the requirements, such as your attention to detail and ability to work under strict deadlines.
Highlight Technical Skills: Emphasise your proficiency in information systems and databases, particularly Northgate and Keystone if applicable. Also, mention your experience with Microsoft Access and Excel, as these are crucial for the role.
Showcase Communication Skills: Since excellent written and oral communication skills are essential, ensure your application is well-structured and free of errors. Consider including examples of how you've effectively communicated in previous roles, especially in a local authority or social housing environment.
How to prepare for a job interview at Stroud District Council
✨Show Your Organisational Skills
As a Void Co-ordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised projects or managed deadlines to showcase your skills.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when dealing with property management and data analysis. Be ready to discuss specific instances where your attention to detail made a significant impact on a project or task.
✨Familiarise Yourself with Relevant Systems
Knowledge of information systems like Northgate and Keystone is a distinct advantage. If you have experience with these or similar systems, be sure to mention it during the interview. If not, do some research to understand their functionalities.
✨Demonstrate Your Customer Service Commitment
Excellent customer service is crucial in this role. Prepare to share examples of how you've gone above and beyond to assist customers or clients in previous positions, highlighting your passion for delivering exceptional service.
