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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage daily operations.
- Company: Join The Landmark London, a prestigious hotel known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy perks like a competitive salary, discounts, free meals, and private medical insurance.
- Why this job: Be part of a fun, diverse team that values your growth and offers opportunities for development.
- Qualifications: Passion for hospitality and strong leadership skills are essential; experience in a similar role is a plus.
- Other info: Immediate start available; work in a 5-star environment with a focus on community and recognition.
The predicted salary is between 25000 - 35000 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:
- Annual Earnings up to £31,300 (£27,957.50 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Supervisor, your main duties and expectations for the role will include:
- To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
- To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
- To increase the hotels revenue by up-selling room categories, in accordance with set targets and daily availability.
- To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
- To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Supervisor employer: The Landmark Hotel London Ltd
Contact Detail:
The Landmark Hotel London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the Landmark London and its unique offerings. Understanding the hotel's values, culture, and guest experience will help you demonstrate your passion for the role during any interviews or discussions.
✨Tip Number 2
Network with current or former employees of the Landmark London. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach when applying for the Front Office Supervisor position.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest complaints or improved service in previous roles. This will showcase your problem-solving skills and ability to empower your team, which are crucial for a Front Office Supervisor.
✨Tip Number 4
Highlight your experience with upselling and revenue generation in hospitality settings. Being able to demonstrate your success in these areas will align well with the hotel's goals and show that you're ready to contribute from day one.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations and customer service. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities of a Front Office Supervisor, such as handling guest complaints and supervising staff.
Showcase Your Soft Skills: In your application, highlight soft skills like communication, problem-solving, and teamwork. These are crucial for a Front Office Supervisor, as you'll be interacting with guests and managing a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at The Landmark Hotel London Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this role is all about creating memorable moments.
✨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll be supervising a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in the past.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints. Think of scenarios where you had to handle difficult situations and how you resolved them effectively.
✨Know the Company and Its Values
Research The Landmark London and understand its values and mission. Be ready to explain why you want to work there and how your personal values align with theirs, particularly their focus on community and diverse backgrounds.
