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- Tasks: Lead and manage high-tier email clients for a growing retention marketing agency.
- Company: Join a dynamic agency specializing in retention strategies for eCommerce brands.
- Benefits: Enjoy flexible working, training budgets, and career progression opportunities.
- Why this job: Be at the forefront of eCommerce marketing while building strong client relationships.
- Qualifications: Must have eCommerce experience and advanced skills in Klaviyo and data analysis.
- Other info: Work hybrid with a creative team and manage key accounts.
The predicted salary is between 40000 - 84000 £ per year.
Senior CRM Manager – Retention Marketing Agency (eCommerce brands) London – Hybrid £50,000 to £60,000 An exciting opportunity to join a scaling Retention Marketing Agency in London! They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They are now hiring for a brand new role, a Senior CRM Manager , to lead and manage their high-tier email clients. This role will suit experienced CRM Manager from an eCom brand or someone who has worked for an agency on their top tier email clients. About the Role: Strategic lead for 4-5 key accounts within the agency Build strong relationships and be your clients key POC Project manage and delegate to a small creative & implementation team Report back to your clients on person and strategy and lead the communication Work closely with third-party software to analyse and report on performance Attend and host workshops to upskill CRM Managers About You: eCommerce experience is essential Advanced Klaviyo experience Experience putting together advanced customer journeys for mid-tier+ brands Very comfortable with data analysis – Google Analytics, Klaviyo custom reports Strong relationship building skills/client management experience Experience managing brands turning over £10M annually or over 1M subscriber list Benefits: Apple Mac Laptop Training & Development budget Career progression opportunities Flexible working environment – 2 days in office
Senior CRM Manager employer: Cranberry Panda
Contact Detail:
Cranberry Panda Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Manager
✨Tip Number 1
Make sure to showcase your eCommerce experience prominently. Highlight specific projects where you've successfully managed CRM strategies for brands with significant turnover, as this will resonate well with the agency's focus.
✨Tip Number 2
Familiarize yourself with Klaviyo and its advanced features. If you can demonstrate your expertise in creating complex customer journeys and custom reports, you'll stand out as a strong candidate for this role.
✨Tip Number 3
Prepare examples of how you've built and maintained strong client relationships in previous roles. Being able to discuss your approach to client management will show that you're ready to be the key point of contact for high-tier clients.
✨Tip Number 4
Since the role involves project management and leading a small team, think about your leadership style and how you can effectively delegate tasks. Be ready to share experiences where you've successfully led teams or projects in the past.
We think you need these skills to ace Senior CRM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in eCommerce and CRM management. Focus on your achievements with previous clients, especially those related to retention marketing and email strategies.
Craft a Compelling Cover Letter: In your cover letter, emphasize your advanced Klaviyo experience and your ability to build strong client relationships. Mention specific examples of successful projects you've managed that align with the role's requirements.
Showcase Data Analysis Skills: Since data analysis is crucial for this role, include examples of how you've used tools like Google Analytics and Klaviyo custom reports to drive results in past positions.
Highlight Leadership Experience: Discuss your experience in leading teams and managing key accounts. Provide examples of how you've successfully delegated tasks and communicated strategies to clients.
How to prepare for a job interview at Cranberry Panda
✨Showcase Your eCommerce Experience
Make sure to highlight your previous experience in eCommerce during the interview. Discuss specific projects where you successfully managed CRM strategies and how they contributed to retention and growth.
✨Demonstrate Your Klaviyo Expertise
Since advanced Klaviyo experience is essential for this role, be prepared to discuss your familiarity with the platform. Share examples of customer journeys you've created and how they impacted client performance.
✨Prepare for Data Analysis Questions
Expect questions related to data analysis, especially using Google Analytics and Klaviyo custom reports. Be ready to explain how you interpret data to inform your CRM strategies and improve client outcomes.
✨Emphasize Relationship Building Skills
This role requires strong relationship management skills. Prepare examples of how you've built and maintained relationships with clients, particularly in high-stakes situations or when managing key accounts.
