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- Tasks: Lead customer implementations and coordinate project activities to ensure timely delivery.
- Company: LSEG is a top global financial markets infrastructure provider, driving stability and growth.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Join a culture of excellence and innovation while making an impact in the financial sector.
- Qualifications: Fluent in Mandarin or Cantonese; strong organizational and communication skills required.
- Other info: This role is based in Kuala Lumpur and offers full-time employment.
The predicted salary is between 36000 - 60000 £ per year.
Implementation Project Specialist (Bi-lingual)
Apply to locations: MYS-Kuala Lumpur-Menara Prestige Level 31
Time type: Full time
Posted on: 9 Days Ago
Job requisition id: R0096321
What we do
LSEG is a leading global financial markets infrastructure and data provider that operates connected businesses to serve customers across the entire financial markets value chain. With capabilities in data, indices and analytics, capital formation, trade execution, clearing and risk management, we operate at the heart of the world’s financial ecosystem and enable the sustainable growth and stability of our customers and their communities. Together, our five business divisions – Data and Analytics, FTSE Russell, Risk Intelligence, Capital Markets, and Post Trade – offer customers seamless access to global financial markets, across the trading lifecycle.
Role Purpose:
The role of the Implementation Project Specialist is to own all aspects of implementation for customers ranging from new implementation to upgrades and other required changes once these have been discussed and agreed. The role will apply project management skills to communicate and co-ordinate on agreed activities to ensure that they are delivered on time and to a high quality. The Implementation Project Specialist will be liaising with the customer and all internal resources frequently to deliver on planned activities and will ensure that all processes are adhered to. There will also be a close relationship between this role and the Implementation Relationship Manager in order to keep updated with proposed changes and upcoming activities.
Responsibilities
- Coordinate the implementation of LSEG products for a given customer as agreed with the Relationship role.
- Coordinate all internal collaborators and resources to achieve the objective of the implementation.
- Coordinate all implementation related activities and tasks.
- Inform/agree with customers on the schedules, timelines, and any planned activities to be performed as part of an implementation.
- Distributes tasks to various teams to achieve agreed timelines, scope and costs.
- Make sure internal process is followed and keep systems record and key data up to date.
- Monitor and communicate updates on progress to key collaborators in format and method agreed.
- Holds reviews on the status of their book of business informing about the progress and potential issues.
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
- Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
- Ensuring project deadlines are met and escalate to relevant groups as required.
- Partner with Implementation Relationship Manager to ensure smooth delivery of customer projects.
Skills
- Business level proficiency in Mandarin/Cantonese/Thai/Bahasa Indonesian.
- Highly organized, with attention to detail
- Ability to pick up and understand processes quickly
- Strong interpersonal skills with excellent verbal and written communication
- Experience in supporting teams in the day to day running of operations, projects, customer change
- Highly pro-active and to have a sense of urgency
- Ability to effectively prioritize and execute tasks during peak periods and in a pressurized environment.
- Experience working with customers in planning and communicating an implementation type of project.
- Basic understanding of the product, technology of the project, changes they coordinate.
- Excellent customer facing engagement skills.
- Basic knowledge of technology, LSEG product suite and networking
If this sounds exciting, apply today!
Our Purpose
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Our Organisation
Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions.
Where We Work
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific.
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Implementation Project Specialist (Mandarin or Cantonese) employer: London Stock Exchange Group
Contact Detail:
London Stock Exchange Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Project Specialist (Mandarin or Cantonese)
✨Tip Number 1
Familiarize yourself with LSEG's product suite and the specific technologies they use. Understanding these will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Leverage your bilingual skills in Mandarin or Cantonese by practicing relevant industry terminology. This will enhance your communication abilities and show that you're prepared to engage effectively with clients.
✨Tip Number 3
Network with current or former employees of LSEG on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Implementation Project Specialist role, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews by thinking through how you would handle project management challenges. Being able to articulate your thought process will set you apart from other candidates.
We think you need these skills to ace Implementation Project Specialist (Mandarin or Cantonese)
Some tips for your application 🫡
Highlight Language Proficiency: Make sure to emphasize your business-level proficiency in Mandarin or Cantonese. This is crucial for the role and should be clearly stated in your CV and cover letter.
Showcase Project Management Skills: Detail your experience with project management, especially in coordinating implementation activities. Use specific examples that demonstrate your ability to manage timelines, resources, and communication effectively.
Demonstrate Interpersonal Skills: Since the role requires strong interpersonal skills, include examples of how you've successfully engaged with customers and internal teams. Highlight any experience you have in facilitating meetings or collaborating on projects.
Tailor Your Application: Customize your CV and cover letter to reflect the responsibilities and skills mentioned in the job description. Use keywords from the listing to ensure your application aligns with what the company is looking for.
How to prepare for a job interview at London Stock Exchange Group
✨Showcase Your Language Skills
Since this role requires business-level proficiency in Mandarin or Cantonese, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in either language, so practice common phrases and industry-specific terminology.
✨Highlight Your Project Management Experience
Discuss your previous experience in managing projects, especially in a customer-facing role. Be ready to provide examples of how you coordinated tasks, met deadlines, and communicated with various stakeholders to ensure successful project implementation.
✨Emphasize Attention to Detail
The job requires a high level of organization and attention to detail. Prepare to discuss specific instances where your meticulous nature helped avoid issues or improved project outcomes. This will show that you understand the importance of these skills in the role.
✨Demonstrate Your Interpersonal Skills
Strong interpersonal skills are crucial for this position. Be ready to share examples of how you've effectively communicated with customers and team members in the past. Highlight any experiences where you facilitated meetings or resolved conflicts to showcase your ability to work collaboratively.
