Area General Manager

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Job Title: Area General Manager

Business Sector: Data Centre Solutions

Location: London, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

The successful candidate will be responsible for the operational delivery of best in class standards, supporting the Mechanical and Electrical infrastructure of SSC’s Mission Critical and Non-Critical Environments and facilities. They will be providing leadership, management, and development of a portfolio of CBRE Enterprise accounts, ensuring financial and operational commitments are met and exceeded.

Role Summary:

• Provide support to CBRE’s Regional Engineering Manager, providing strategic and reporting support to benefit the contract delivery according to the MSA.
• Support engineering solutions for the local FM who act as the primary interface with the local vendor partner, FM customer and CBRE’s managers.
• Management of compliance within country legislation in terms of statutory maintenance, health, safety, and environmental management; review, verify and audit adherence to procedures; ensure business policies and processes are effectively communicated and implemented within the portfolio contracts.
• Ensure that contracts provide a healthy and safe working conditions and that health and safety policy, and process is effectively implemented across self-perform and sub-contracted activities, and systems operate to ensure regular review.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence; ensure structures support fluid workloads, disaster recovery, and the sharing of expertise and best practice across the portfolio.
• Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Work across service lines with other leaders to ensure the collaborative development of the business, effective teamworking, and support to colleagues.
• Support financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate contract reviews, audit, and control systems to ensure statutory, policy and contractual commitments are achieved.
• Ensure a customer focus within all areas of operational activities and that effective relationships are maintained with key client contacts whilst promoting/maintaining the core values of CBRE Managed Services.
• Provision of leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment, and recognition/reward whilst proactively drive innovation within Maintenance and engineering.
• Manage/Support utilizing CBRE software platforms to activate optimum performance.
• Work with the Regional Engineering Manager to document performance standards and operational protocols, in line with CBRE and client strategic programs for the delivery of: integrated system testing, Support change control process, Evaluate risk, Energy consumption management, Switching of HV/LV equipment, Work authorisation and planning management, Manager Incident reporting, Lessons learned processes and implementation, Contingency planning & disaster recovery, Capacity management and change control programs.
• Ensure planned preventative maintenance activities are delivered to plan, on time and within budget, with particular emphasis on critical maintenance and life safety systems.
• Support adherence to SFG20 and/or the implementation of improved maintenance strategy.
• Assist/Support with capital and small operational project works ensuring handover and protocols are adhered to; support the effective management of the Repairs and Maintenance (R&M) portion of the building(s) budget(s).
• Manage Engineering incidents and strictly follow State Streets incident reporting policies and procedures; implementing the post problem After Action Review (AAR) and Root Cause Analysis (RCA) process.
• Manage Open Incidents to a conclusion; Review quotations for the procurement of additional works within your authorised limits.
• Update the specific SOP & EOPs for each site and ensure the methods are implemented.
• Work with site engineering teams/vendors to ensure best drills/scenario training is carried out on the critical/life safety systems in line with Quantum requirements.
• Work collaboratively with the State Street technology teams, central CBRE’s energy management team, other CBRE management teams on the account.
• Support the development and maintenance of ISO certifications, 14001 & 50001; assistance in maintaining other certifications such as LEED, BREEAM & Energy Star.
• Attend client meetings where requested, hold Weekly Engineering team huddles with the relevant parties; assist with the carrying out of Building System Health Reports, ensure reports requested are produced and issued in a timely manner.

Experience Required:

• Excellent client relationship skills with ability to effectively respond to complex inquiries or complaints from clients, line management and supply chain.
• Ability to solve complex problems and provide innovative solutions.
• Intermediate analytical and quantitative skills.
• Intermediate skill with Microsoft Office Suite.
• Relevant experience managing an engineering team across multiple remote and culturally different locations.
• Time served Mechanical/Electrical Engineering Manager with a minimum qualification HNC or an appropriate engineering bias degree or appropriate experience; a minimum of ten years post training experience, three years of which in maintaining critical engineering environments.
• A Health & Safety qualification (IOSH minimum or preferably NEBOSH).

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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