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For Companies At a Glance
- Tasks: Lead the support and development of critical applications while enhancing customer experience.
- Company: Join a dynamic organisation focused on digital transformation and innovative technology solutions.
- Benefits: Enjoy flexible hybrid working, 27 days leave, employee discounts, and a Cycle to Work scheme.
- Why this job: Be part of a collaborative team making a real impact with cutting-edge technology.
- Qualifications: Experience in SQL Server, Microsoft 365, and strong analytical skills are essential.
- Other info: A basic DBS check is required; occasional weekend work may be needed.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to play a pivotal role in a dynamic organisation's digital transformation journey? Our client are seeking an ICT Senior Analyst (Applications) to join a dedicated team focused on enhancing customer experience and streamlining operations through innovative technology solutions. This is an exciting opportunity to contribute to significant strategic goals and work with cutting-edge platforms.
About the Opportunity
As an ICT Senior Analyst, you will be instrumental in leading the support, enhancement, development, and implementation of critical applications. You'll provide expert technical advice on functionality, security, and infrastructure, continuously improving performance based on gathered data. This role is central to our strategy, aiming to meet evolving customer needs, optimize finances, and embed sustainability through better technology.
Key Responsibilities
- Lead the support, enhancement, development, and implementation of assigned applications, offering expert technical advice.
- Drive continuous improvement of applications through proactive planning and reactive support, working closely with all ICT teams.
- Manage change requests efficiently and fairly.
- Design and implement IT solutions to bolster system performance and security.
- Provide comprehensive 2nd and 3rd line technical support and troubleshooting for IT-related issues.
- Collaborate effectively with stakeholders to understand and meet their IT needs and requirements.
- Develop and maintain robust documentation for IT systems and processes.
- Ensure full compliance with ICT Security Policy and maintain up-to-date Disaster Recovery and Business Continuity Plans for assigned applications.
- Work directly with third parties and partner organizations to maintain current versions and flag expiry issues for contracts.
- Day-to-day supervision of analysts, graduates, and apprentices, including performance and conduct management.
Essential Skills & Experience:
- Substantial experience in ICT systems, including database management using SQL Server or equivalent, Report Writer software, and spreadsheets.
- In-depth knowledge of the Microsoft 365 platform, including Administration, Configuration, Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), and productivity apps.
- Proven ability to deliver on commitments for support and development against Service Level Agreements and Project Plans.
- Proven experience implementing and supporting ICT applications, with a thorough grasp of the IT change lifecycle.
- Experience supporting cloud and on-premise applications for 2nd and 3rd line support.
- Experience developing solutions on the Microsoft 365 Power Platform.
- Experience supporting SQL server and writing SQL queries.
- Experience working with data and integrating systems.
- Experience working on and technically leading projects.
- Broad understanding and awareness of ITIL principles and practice, especially in Incidents, Problems, and Changes.
- Excellent analytical ability to solve complex functional and technical problems.
- Ability to manage conflicting demands, resolve issues, and meet targets and deadlines.
- Good communication and interpersonal skills.
- Full driving license and access to a vehicle at all times during the working day.
Desirable Skills & Experience:
- Previous supervisory experience.
- Evidence of continuing personal development in IT technology and applications.
What's in it for You?
Join a friendly and supportive team that encourages flexible hybrid working. The client believes in fostering a collaborative environment where you can thrive and make a real impact.
A comprehensive benefits package includes:
- 27 days annual leave plus bank holidays.
- Hybrid working arrangements.
- A wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants.
- A Cycle to Work scheme that could save you around 40% on cycles and accessories.
- Good Pension Scheme.
- Employee Assistance Programme (free 24-hour legal, financial, and personal advice).
Hybrid working is available, with 50% of the working week office-based. Occasional weekend and out-of-hours working may be required for upgrades and incident management.
NB: A basic DBS check is required for this post.
Sharepoint & SQL Server Administrator/DBA/Developer employer: Qualserv Consulting Limited
Contact Detail:
Qualserv Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sharepoint & SQL Server Administrator/DBA/Developer
✨Tip Number 1
Familiarise yourself with the Microsoft 365 platform, especially SharePoint and Power Platform. Being able to demonstrate your hands-on experience with these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Brush up on your SQL Server skills, particularly in writing queries and managing databases. You might be asked to solve a technical problem or provide insights based on data, so being prepared for that will show your expertise.
✨Tip Number 3
Highlight any previous supervisory experience you have, as this role involves managing analysts and apprentices. Be ready to discuss how you've successfully led teams or projects in the past.
✨Tip Number 4
Prepare to discuss your understanding of ITIL principles, especially regarding incident and change management. Showing that you can apply these principles in real-world scenarios will demonstrate your readiness for the role.
We think you need these skills to ace Sharepoint & SQL Server Administrator/DBA/Developer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SQL Server, SharePoint, and Microsoft 365. Use specific examples of projects you've worked on that demonstrate your skills in application support and development.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation's digital transformation journey. Mention how your background aligns with their key responsibilities and essential skills.
Showcase Technical Skills: Clearly outline your technical skills related to database management, cloud applications, and ITIL principles. Provide examples of how you've successfully implemented solutions or improved system performance in previous roles.
Highlight Soft Skills: Don't forget to mention your communication and interpersonal skills. Provide examples of how you've collaborated with stakeholders or led teams, as these are crucial for the role.
How to prepare for a job interview at Qualserv Consulting Limited
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with SQL Server and SharePoint in detail. Highlight specific projects where you've implemented or supported these technologies, and be ready to answer technical questions that demonstrate your knowledge of database management and application development.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving complex issues, think of examples from your past work where you successfully identified and solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Company’s Digital Transformation Goals
Research the organisation's current digital initiatives and be ready to discuss how your skills can contribute to their strategic goals. Showing that you understand their mission and how you can add value will set you apart from other candidates.
✨Prepare for Behavioural Questions
Expect questions about teamwork, leadership, and managing conflicting demands. Reflect on your previous supervisory experiences and be ready to share how you've managed teams or projects, especially in high-pressure situations.
