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- Tasks: Resolve high-level technical issues and manage complex tickets in a dynamic team.
- Company: Bluespires is a forward-thinking IT company focused on client and team satisfaction.
- Benefits: Enjoy flexible working, dedicated qualification time, and exciting company events.
- Why this job: Join a people-first culture where your skills and growth are truly valued.
- Qualifications: Experience in IT helpdesk, Microsoft technologies, and strong troubleshooting skills required.
- Other info: This full-time role offers a salary of up to £45,000 per annum.
The predicted salary is between 36000 - 54000 £ per year.
Are you a confident IT specialist ready to take ownership of 3rd line support challenges within a forward-thinking, people-first team? If so, this opportunity could be the perfect role for you!
At Bluespires, we pride ourselves on doing things differently. We’re committed to putting our clients, and our team, first. From managed IT support to cybersecurity and infrastructure projects, we work in partnership with our clients to deliver smart, bespoke IT solutions that truly make their businesses better.
At an exciting time of growth, we’re seeking a 3rd Line Helpdesk Technician to join our team in Oxfordshire. This full-time position offers a salary of up to £45,000 per annum and fantastic benefits including dedicated time to gain qualifications and certifications of your choice, company events, flexible working arrangements and more!
As a 3rd Line Helpdesk Technician, your key responsibilities will include:
- Resolve high-level technical issues as the escalation point for the helpdesk.
- Prioritise and manage multiple complex tickets, meeting SLA deadlines.
- Deliver outstanding customer service via phone, email, and remote support.
- Support internal team development through training and shadowing.
- Maintain and configure Microsoft SaaS and modern workplace tools.
- Collaborate with colleagues to drive knowledge transfer and service excellence.
Key Skills & Experience:
- Proven experience in a busy IT helpdesk or service environment.
- Hands-on expertise with Microsoft technologies and Windows Server.
- Microsoft Certifications (Enterprise Administrator track) or equivalent practical experience.
- Strong troubleshooting skills with a methodical, logical approach.
- Excellent communication skills and a professional, customer-first attitude.
- Self-motivated, calm under pressure, and detail-oriented.
How to Apply:
If this role sounds like your next step, we’d love to hear from you. Apply now and take your career forward in a role where your expertise and professional growth will be valued.
Niche Recruitment is proud to be working exclusively with Bluespires on the recruitment of this position. Please get in touch with Niche Recruitment should you have any questions.
3rd Line Helpdesk Technician employer: Niche Recruitment Ltd
Contact Detail:
Niche Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft SaaS and Windows Server. Having hands-on experience or even personal projects that showcase your skills can set you apart during the interview.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your problem-solving abilities and customer service focus.
✨Tip Number 3
Show your enthusiasm for continuous learning by mentioning any relevant certifications you’re pursuing or plan to pursue. This aligns well with Bluespires' commitment to professional growth and can highlight your proactive attitude.
✨Tip Number 4
Research Bluespires’ company culture and values. Be ready to discuss how your personal values align with their people-first approach, as this will demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace 3rd Line Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT helpdesk environments, particularly focusing on your hands-on expertise with Microsoft technologies and Windows Server. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for IT support and your alignment with Bluespires' people-first approach. Mention how your skills and experiences make you a perfect fit for the 3rd Line Helpdesk Technician role and express your enthusiasm for contributing to their team.
Highlight Relevant Certifications: If you have any Microsoft Certifications, especially those related to the Enterprise Administrator track, be sure to mention them prominently in your application. This will showcase your commitment to professional development and your technical expertise.
Showcase Soft Skills: In your application, emphasise your communication skills and your ability to remain calm under pressure. Provide examples of how you've successfully managed complex tickets and delivered outstanding customer service in previous roles.
How to prepare for a job interview at Niche Recruitment Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with Microsoft technologies and Windows Server. Highlight specific examples of how you've resolved complex technical issues in previous roles, as this will demonstrate your capability as a 3rd Line Helpdesk Technician.
✨Emphasise Customer Service Skills
Since delivering outstanding customer service is crucial for this role, think of instances where you went above and beyond for a client. Be ready to explain how you handle difficult situations and maintain a professional attitude under pressure.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your troubleshooting process. Use the STAR method (Situation, Task, Action, Result) to outline how you approach resolving high-level technical issues, ensuring you convey a methodical and logical approach.
✨Express Your Commitment to Continuous Learning
Bluespires values professional growth, so mention any relevant certifications or training you are pursuing or plan to pursue. This shows that you are self-motivated and eager to enhance your skills, aligning with their people-first ethos.
