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- Tasks: Support enterprise users with MAC/Windows OS, 365 suite, and cloud solutions.
- Company: Join a leading FTSE 250 financial services provider with a strong reputation.
- Benefits: Earn £250-£300 per day for a flexible 6-12 month project in Wolverhampton.
- Why this job: Be part of a dynamic team, enhancing user experience in a regulated environment.
- Qualifications: Experience in 2nd line support, especially in financial services, is essential.
- Other info: Immediate start available; no candidates with 4-week notice periods will be considered.
The predicted salary is between 36000 - 60000 £ per year.
Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position within a regulated corporation providing second line support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions.
Our client is offering a day rate of £250 to £300 PD for a 6/12-month project to be based in Wolverhampton - 5 days per week.
Key Responsibilities:- Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
- Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
- Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
- Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
- Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
- Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
- Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers.
- Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must have.
- Domain industry experience within a financial services or professional services environment is a must-have.
- Experience supporting MAC & Windows OS systems using JAMF is a must have.
- Working knowledge of AD, ServiceNow, Webex/MS Teams, Citrix, and Cloud printing solutions is a must-have.
- Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have.
- Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have.
One stage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.
2nd Line EUC Analyst employer: Intec Select Ltd
Contact Detail:
Intec Select Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line EUC Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as JAMF for MAC support and ServiceNow for ticketing. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have working in a regulated environment, especially within financial services. Be prepared to share examples of how you've navigated compliance and security protocols in your past roles.
✨Tip Number 3
Prepare to discuss your approach to managing service requests and SLAs. Think of specific instances where you successfully met or exceeded expectations, as this will show your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
If you have experience supporting senior management or VIPs, be ready to talk about it. This role requires a level of professionalism and discretion, so sharing relevant anecdotes can help you stand out as a candidate.
We think you need these skills to ace 2nd Line EUC Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support roles, particularly within financial services. Emphasise your skills with MAC/Windows OS, the 365 suite, and any relevant tools like ServiceNow or JAMF.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the role. Mention specific experiences that relate to the key responsibilities listed in the job description, such as managing service requests and supporting senior management.
Showcase Relevant Skills: When detailing your experience, focus on your knowledge of Active Directory, Mobile Device Management, and Cloud printing solutions. Use examples to demonstrate how you've successfully handled similar tasks in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in a regulated environment.
How to prepare for a job interview at Intec Select Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with MAC and Windows OS systems, especially using JAMF. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability in a 2nd line support role.
✨Understand the Financial Services Environment
Since the role is within a financial services provider, it's crucial to show your understanding of the industry. Familiarise yourself with common challenges faced in this sector and be ready to discuss how your experience aligns with their needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of examples where you've managed service requests, escalated incidents, or supported senior management, and be ready to explain your thought process.
✨Demonstrate Communication Skills
Effective communication is key in this role, especially when updating users on service requests. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you keep stakeholders informed during the support process.
