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- Tasks: Provide remote IT support and manage service requests for clients across the Midlands.
- Company: Join a well-established IT Managed Services business with over 20 years of experience.
- Benefits: Enjoy a competitive salary, pension, healthcare, 28 days holiday, and support for IT accreditations.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in IT support.
- Qualifications: Full UK Driving Licence preferred; experience with Windows Server, Active Directory, and customer service skills required.
- Other info: Position starts ideally in June/July 2025; perfect for tech-savvy individuals looking to grow.
The predicted salary is between 22000 - 28000 £ per year.
IT Support Desk Engineer needed for a permanent role in Derby. Providing IT technical support to clients across the midlands. Full UK Driving Licence and own vehicle preferred.
A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start ideally June/July 2025.
Key skills, experience + tasks:
- Providing remote IT support for a range of customers to 1st/2nd line level.
- Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests.
- System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability.
- IT asset tracking, service provisioning + managing IT accounts for new starters/leavers.
Technical Environment: Windows Server, Active Directory (AD), DHCP, DNS, Group Policies, Office 365, RRAS + basic understanding of Networks.
Soft skills: problem solving, attention to detail, logical, proactive, prioritisation + strong customer service skills.
Benefits: £22k-28k Salary (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more.
IT Support Desk Engineer (Derby) employer: Syntax Consultancy Ltd
Contact Detail:
Syntax Consultancy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Desk Engineer (Derby)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Having hands-on experience or relevant certifications in these areas can significantly boost your confidence during interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've provided IT support, especially in a remote setting. Be ready to explain how you handled specific issues, as this will demonstrate your problem-solving skills and customer service abilities.
✨Tip Number 3
Since the role involves visiting customer sites, ensure you have a valid UK driving licence and access to a vehicle. Mentioning this in conversations can show your readiness and commitment to the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace IT Support Desk Engineer (Derby)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 1st/2nd line support. Include specific examples of how you've used Windows Server, Active Directory, and other technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and attention to detail. Mention your customer service experience and how it aligns with the role's requirements. Be sure to express your enthusiasm for joining an established IT Managed Services business.
Highlight Relevant Skills: In your application, emphasise both your technical skills (like DHCP, DNS, and Office 365) and soft skills (such as prioritisation and proactive problem-solving). This will demonstrate that you are well-rounded and fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in IT support roles.
How to prepare for a job interview at Syntax Consultancy Ltd
✨Showcase Your Technical Skills
Make sure to brush up on your knowledge of Windows Server, Active Directory, and other relevant technologies. Be prepared to discuss your experience with these systems and how you've used them in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share examples of how you've tackled IT issues in the past. Highlight your logical approach and attention to detail when resolving problems, as these are key skills for the role.
✨Emphasise Customer Service Experience
Since this role involves providing support to clients, it's important to showcase your strong customer service skills. Share specific instances where you went above and beyond to assist a customer or resolve an issue.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your interest in the position and the company. Ask about the team dynamics, the types of clients you'll be working with, or opportunities for professional development within the company.
