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- Tasks: Be the go-to person for residents, helping them with inquiries and providing top-notch service.
- Company: Join a dynamic council team dedicated to serving the community and enhancing resident experiences.
- Benefits: Enjoy flexible working options, a supportive environment, and opportunities for personal growth.
- Why this job: Make a real impact by helping residents while developing your communication and problem-solving skills.
- Qualifications: No specific experience needed; just bring your passion for helping others and a friendly attitude!
- Other info: This role offers a chance to engage with diverse services and improve community connections.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose The purpose of this multi-disciplined position is to deliver excellent service to residents visiting and contacting the Councils by telephone, face to face and other digital channels including chat, social media and emails. Aiming to provide an efficient and accurate service. Resident Advisers will advise on a diverse range of council and partner services resolving at the first point of contact wherever possible and ensuring council services interface seamlessly with back office departments. Responsibilities To be the first point of customer contact and provide advice and assistance processing enquiries, including possible complaints, from a wide range of services (such as Parking and Permits, Waste, Planning, Licensing, Elections, Schools Admissions, Environmental Services, Highways and Cleaner Greener, Council Tax, Benefits). This list is not exhaustive and may include other services as part of the wider resident access programme. To quickly understand customer requirements and resolve these in an efficient manner and deliver an excellent customer experience and continually promoting digital channels and assisting self-service. Process payments from customers for the services offered following the appropriate process ensuring the correct security measures are followed under GDPR and Data Protection. Ensure all customers are responded to promptly within performance standards and in a friendly and professional manner with the highest level of Cus…
Resident Access Adviser employer: Vox Network Consultants
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Access Adviser
✨Tip Number 1
Familiarize yourself with the various council services mentioned in the job description. Understanding the specifics of services like Parking and Permits, Waste, and Council Tax will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing different scenarios can prepare you to respond effectively and maintain a friendly demeanor under pressure.
✨Tip Number 3
Showcase your ability to use digital channels for customer service. Be ready to discuss any experience you have with chat, social media, or email communications, as this is a key part of the role.
✨Tip Number 4
Highlight your understanding of GDPR and Data Protection principles. Being knowledgeable about these regulations will demonstrate your commitment to maintaining customer privacy and security in your role.
We think you need these skills to ace Resident Access Adviser
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Resident Access Adviser position. Understand the key responsibilities and the skills required, such as customer service excellence and knowledge of council services.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any specific knowledge related to council services. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent service and your ability to resolve customer inquiries efficiently. Mention any previous experience with digital communication channels like chat or social media.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vox Network Consultants
✨Understand the Role
Make sure you have a clear understanding of the Resident Access Adviser role. Familiarize yourself with the various council services mentioned in the job description, such as Parking and Permits, Waste, and Council Tax. This knowledge will help you answer questions confidently and demonstrate your readiness for the position.
✨Showcase Your Communication Skills
Since this role involves interacting with residents through various channels, be prepared to showcase your communication skills. Practice answering common customer service scenarios and think about how you would handle difficult situations or complaints. Highlight any previous experience in customer service during the interview.
✨Emphasize Problem-Solving Abilities
The ability to quickly understand customer requirements and resolve issues is crucial. Prepare examples from your past experiences where you successfully resolved a problem or improved a process. This will show your potential employer that you can deliver an excellent customer experience.
✨Familiarize Yourself with Digital Channels
As the role promotes digital channels and self-service, it’s important to be comfortable with technology. Be ready to discuss your experience with digital communication tools, social media, and online customer service platforms. This will demonstrate your adaptability and willingness to embrace new methods of service delivery.
