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- Tasks: Deliver top-notch customer service via email, calls, and live chat.
- Company: Join Quickline, a mission-driven company providing reliable broadband to everyone.
- Benefits: Enjoy 25 days leave, health schemes, discounts, and fun social events.
- Why this job: Make a real impact by helping customers and enhancing their online experience.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role is on-site in Willerby, Hull, and visa sponsorship is not available.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor Location : Full-time, on-site at Willerby, Hull We’re Quickline , and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online, we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team of inspiring individuals, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you! Why you’ll love the Customer Service Advisor role. Use your natural people skills to stay customer-focused and delight customers. Take ownership of every Customerinteraction, ensuring all queries are resolved efficiently. Handle escalated enquiries and complaints, working to maximise customer retention. Support initiatives to improve customer satisfaction results and recommendations. Meet key performance targets by delivering exceptional service within required timelines. What makes you a great fit for the Customer Service Advisor role? Experience : Proven background in a customer service or customer experience role. Communication : Professional telephone manner with excellent people skills. Tech-Savvy : Familiarity with Microsoft 360 and general IT proficiency. Organised : Strong attention to detail and effective time management. What’s in it for you? We offer a comprehensive package of benefits to support your work and personal life, including: Pension : 5% employer / 5% employee contribution. WPA Health Scheme : Claim back costs for prescriptions, GP visits, optician appointments, therapy allowances, and more. Generous Leave : 25 days annual leave + bank holidays, with extra days for your birthday, moving house, or your wedding. High Street Discounts : Save on holidays, food, tech, insurance, and more. Free On-Site Parking. Learning Opportunities : Regular ‘Lunch & Learns’ to grow and connect with the team. Social Events : Summer and End of Year parties, plus other gatherings. Thank Q Awards : Monthly £50 winner and a yearly £500 winner to celebrate your achievements. …and so much more! Additional Information Unfortunately, we are unable to offer visa sponsorship for this role. If you’re ready to become our next Customer Service Advisor , apply now and help us transform internet connectivity for everyone, everywhere. #LI-Onsite #CustomerServiceAdvisor JBRP1_UKTJ
Quickline Communications | Customer Service Advisor employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quickline Communications | Customer Service Advisor
✨Tip Number 1
Familiarize yourself with Quickline's mission and values. Understanding their commitment to providing reliable broadband will help you align your answers during the interview and show that you're genuinely interested in their goals.
✨Tip Number 2
Prepare examples of how you've successfully handled customer queries in the past. Think about specific situations where you went above and beyond to resolve an issue, as this will demonstrate your problem-solving skills and customer focus.
✨Tip Number 3
Brush up on your communication skills, especially over the phone and through live chat. Practice speaking clearly and confidently, as well as being empathetic and understanding, which are key traits for a Customer Service Advisor.
✨Tip Number 4
Show your tech-savviness by being familiar with Microsoft 360 and general IT tools. If you can demonstrate your comfort with technology during the interview, it will give you an edge over other candidates.
We think you need these skills to ace Quickline Communications | Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your communication skills in your cover letter and CV. Use clear and concise language, and provide examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Experience: Emphasize any previous experience in customer service or related fields. Include specific examples of how you resolved customer queries, managed complaints, and contributed to customer satisfaction.
Tailor Your Application: Customize your CV and cover letter for Quickline by incorporating keywords from the job description. This shows that you have a genuine interest in the position and understand what the company values in a candidate.
How to prepare for a job interview at Quickline Communications
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond in previous roles to resolve customer issues and create positive experiences.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. During the interview, use a professional tone and be attentive to how you convey your messages, whether through verbal or non-verbal cues.
✨Be Tech-Savvy
Familiarize yourself with Microsoft 360 and other relevant technologies. Be prepared to discuss your experience with these tools and how they can help you provide efficient customer service.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer situations or complaints. Think of examples from your past experiences where you successfully resolved issues and improved customer satisfaction.
