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- Tasks: Lead the Service Reception team to deliver top-notch customer service.
- Company: Join Porsche Centre Chester, a prestigious brand known for excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in a rapidly growing department and make a real impact.
- Qualifications: Experience in service management or as a senior service advisor is preferred.
- Other info: Porsche brand experience is a plus but not essential; passion for service is key.
The predicted salary is between 36000 - 60000 £ per year.
Porsche Centre Chester are looking to recruit an experienced and successful Service Reception Manager to oversee the department. Reporting in to the Head of Aftersales, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations. About You This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step. Please note, Porsche brand experience is preferred for this role but not essential. The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach the Service Advisor Team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of clients. You will need to be a leader of people and an ambassador for the brand and dealer group. You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the client at the heart of everything you do in this rapidly growing department. Your communication skills will be outstanding as you and your team are the bridge between the client and the service department. You will also need a proven track record in customer experience/satisfaction measures. Candidates will also need demonstrate a stable career pat…
Service Reception Manager employer: Sytner Group
Contact Detail:
Sytner Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Reception Manager
✨Tip Number 1
Familiarize yourself with Porsche's brand values and customer service standards. Understanding what makes the Porsche experience unique will help you align your approach with their expectations.
✨Tip Number 2
Highlight your leadership skills during the interview. Be prepared to share examples of how you've successfully mentored and developed team members in previous roles, as this is crucial for the Service Reception Manager position.
✨Tip Number 3
Demonstrate your proactive approach to customer service. Think of specific instances where you anticipated client needs or improved service delivery, as this will showcase your ability to excel in a fast-paced environment.
✨Tip Number 4
Prepare to discuss your experience with customer satisfaction metrics. Being able to articulate how you've used data to enhance customer experiences will set you apart from other candidates.
We think you need these skills to ace Service Reception Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Reception Manager position. Understand the key responsibilities and required skills, especially the emphasis on customer service and team leadership.
Highlight Relevant Experience: In your CV and cover letter, make sure to highlight any relevant experience you have in service management or customer service roles. If you have worked with luxury brands or in a similar environment, be sure to mention that.
Showcase Leadership Skills: Demonstrate your leadership abilities by providing examples of how you have mentored or coached team members in previous roles. This is crucial as the role requires someone who can lead and inspire a team.
Tailor Your Application: Customize your application materials to reflect the values and expectations of Porsche Centre Chester. Use language that aligns with their brand and emphasize your passion for delivering excellent customer service.
How to prepare for a job interview at Sytner Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your previous roles where you went above and beyond to meet client needs, as this aligns with the expectations of the Service Reception Manager position.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in mentoring and coaching teams. Highlight instances where you successfully led a team, improved performance, or resolved conflicts, showcasing your ability to be a leader and an ambassador for the brand.
✨Understand the Brand
Even if you don't have direct Porsche experience, familiarize yourself with the brand's values and customer expectations. Being able to speak knowledgeably about Porsche will demonstrate your commitment and readiness to represent the brand effectively.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and how you handle customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you provide clear and concise examples of your past experiences.
