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- Tasks: Lead a team to deliver exceptional customer service and resolve member queries.
- Company: Join a top global company known for its commitment to excellence in Milton Keynes.
- Benefits: Enjoy 24 days annual leave, hybrid working, gym discounts, and more!
- Why this job: Great opportunity for personal growth in a supportive and dynamic environment.
- Qualifications: Leadership experience and strong customer service skills are essential.
- Other info: Work 35 hours a week with opportunities for professional training.
The predicted salary is between 28800 - 43200 £ per year.
Are you committed to delivering outstanding customer service? We are recruiting for a Membership Team Leader to join our client, a reputable, global company at the top of their game. Working for a great company and a much sought after place to work in Milton Keynes, this opportunity can offer excellent opportunities for personal and professional growth.
In this role of Membership Team Leader, you will work with the team supervisor to support the day to day and to ensure the team are performing. The ideal candidate will have some leadership experience or responsibilities, have excellent customer service experience and be able to take a hands-on approach to dealing with customers directly.
Hours: 35 hours per week
Benefits for a Membership Team Leader:
- 24 days annual leave + bank holidays
- Hybrid working after training
- Professional growth and training opportunities
- A generous benefits package which includes gym discounts, pension plan, season ticket travel loans and health and dental plans
Key responsibilities for a Membership Team Leader:
- Be a role model for the team and provide motivation
- Manage and resolve escalated complaints from the team
- Consistent quality checking and feedback, working within a structured framework
- Dealing with queries from members over the phone, via email and webchat
Key skills for a Membership Team Leader:
- Team leader experience
- Exceptional customer service, experience dealing with high volume inbound calls
If you are interested in this role and think you have the experience required, please apply now.
Membership Team Leader employer: Mixxos Group
Contact Detail:
Mixxos Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Team Leader
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the organisation will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples of your leadership experience. Think about times when you've motivated a team or resolved conflicts, as these stories will showcase your ability to lead effectively in the Membership Team Leader role.
✨Tip Number 3
Practice handling customer complaints. Since this role involves managing escalated issues, being able to articulate your approach to resolving conflicts will be crucial in demonstrating your customer service skills.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Membership Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and exceptional customer service skills. Use specific examples that demonstrate how you've successfully managed teams or resolved customer complaints.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding customer service. Mention why you are interested in the Membership Team Leader position and how your background aligns with the company's values and goals.
Highlight Relevant Experience: When detailing your work history, focus on roles where you had leadership responsibilities or dealt with high volumes of customer interactions. Quantify your achievements to show the impact of your contributions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Mixxos Group
✨Showcase Your Leadership Skills
As a Membership Team Leader, demonstrating your leadership experience is crucial. Prepare examples of how you've motivated a team or resolved conflicts in the past. This will show that you can be a role model and support your team effectively.
✨Highlight Customer Service Excellence
Since exceptional customer service is key for this role, be ready to discuss specific instances where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding escalated complaints. Think of scenarios where you successfully managed difficult situations and be prepared to explain your thought process.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their mission and any recent news about them. This knowledge will help you align your answers with what they value in a team leader.
