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- Tasks: Greet and entertain customers, ensuring they feel welcomed and cared for.
- Company: Join a vibrant hospitality team dedicated to creating memorable experiences.
- Benefits: Enjoy flexible shifts, a fun work environment, and opportunities for growth.
- Why this job: Be the face of our business and make a real impact on customer experiences.
- Qualifications: Previous hospitality experience and a passion for exceptional customer service required.
- Other info: Must be available for late nights and weekends; flexibility is key!
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests' expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return.
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit.
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them.
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way.
- Replenish stocks so that the customer always has the opportunity to access products at all times.
Qualifications:
- Experience of working successfully in a hospitality role.
- Fanatical about delivering unrivalled customer experience.
- Ability to collaborate with the wider business.
- Sound communication skills.
- Comfortable with change and ability to embrace new ways of working.
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information:
- Must be fully flexible, able to work late nights, and weekends.
F & B Host employer: Rank Group
Contact Detail:
Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F & B Host
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Tip Number 2
Familiarise yourself with our current promotions and menu offerings before your interview. This will not only demonstrate your enthusiasm but also show that you're proactive and ready to engage with customers.
✨Tip Number 3
Highlight your flexibility and willingness to work various shifts, including weekends and late nights. This is crucial for the F&B Host role, so make sure to mention your availability clearly.
✨Tip Number 4
Emphasise your teamwork skills and ability to collaborate with others. Share instances where you successfully worked with a team to enhance the customer experience, as this aligns with our values at StudySmarter.
We think you need these skills to ace F & B Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hospitality and customer service. Use specific examples that demonstrate your ability to create memorable experiences for guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people and your enthusiasm for the role. Mention how you can contribute to creating a fun and engaging atmosphere for customers.
Showcase Relevant Experience: In your application, emphasise any previous roles where you successfully delivered exceptional customer service. Include details about how you handled customer requests and contributed to team targets.
Highlight Flexibility: Since the role requires flexibility with shifts, make sure to mention your availability in your application. This shows that you are ready to meet the demands of the job.
How to prepare for a job interview at Rank Group
✨Show Your Passion for People
As an F&B Host, your love for customer interaction is key. During the interview, share specific examples of how you've made guests feel welcome in previous roles. This will demonstrate your enthusiasm and suitability for the position.
✨Know the Menu and Promotions
Familiarise yourself with the current menu and any promotions before the interview. Being able to discuss these confidently shows that you're proactive and genuinely interested in the role, which can impress the interviewer.
✨Demonstrate Team Spirit
Collaboration is essential in hospitality. Be prepared to talk about times when you've worked effectively within a team. Highlighting your ability to support colleagues while maintaining a positive atmosphere will resonate well with the interviewers.
✨Embrace Flexibility
Since the role requires working various shifts, express your willingness to adapt to different schedules. Share experiences where you've successfully managed change or worked outside your comfort zone, showcasing your flexibility and commitment.
