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- Tasks: Join us as a Mobile Hire & Sales Coordinator, managing customer relationships and hire desk administration.
- Company: GAP Group is a leading equipment hire company with a commitment to growth and employee development.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness support.
- Why this job: This role offers fast-paced challenges and opportunities for personal growth in a supportive environment.
- Qualifications: Experience in high-volume hire roles, excellent customer service skills, and a full driving licence required.
- Other info: Frequent travel and overnight stays are part of this regional position covering the South East.
The predicted salary is between 28800 - 43200 £ per year.
Please ensure you complete an application directly via the GAP Group website. Our team is the best in the industry - is it time for you to join us?
The Role: Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. The Mobile Hire & Sales Coordinator will provide holiday, absence and staff shortage cover at depots within the South East region and cover in the absence of the depot General Managers. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for a Regional HSC will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Full driving licence
Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
Please note: as this is a regional position covering the London region it will involve frequent travel and overnight stays.
About GAP Group: GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you will enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we will take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Mobile Hire and Sales Coordinator- Midlands employer: GAP Group Ltd.
Contact Detail:
GAP Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Hire and Sales Coordinator- Midlands
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the types of equipment available and their uses will help you engage more effectively with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations or networking events. Building strong relationships is key in this role, so showcasing your ability to connect with clients can set you apart from other candidates.
✨Tip Number 3
Prepare for potential questions about handling high-pressure situations. As a Mobile Hire & Sales Coordinator, you'll need to manage multiple tasks simultaneously, so demonstrating your organisational skills and ability to prioritise will be crucial.
✨Tip Number 4
Network with current employees or industry professionals. Engaging with those already in the field can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Mobile Hire and Sales Coordinator- Midlands
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Mobile Hire and Sales Coordinator position. Tailor your application to highlight relevant experience and skills that match what GAP Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in high-volume hire desk roles, customer service skills, and any relevant IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales and manage customer relationships.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your passion for customer service and your willingness to learn about the plant and tool hire industry. Make sure to mention your ability to work under pressure and your organisational skills.
Follow Application Instructions: Make sure to apply directly via the GAP Group website as instructed. Upload your CV and complete the short application form accurately. Double-check for any errors or missing information before submitting your application.
How to prepare for a job interview at GAP Group Ltd.
✨Showcase Your Customer Service Skills
As a Mobile Hire and Sales Coordinator, you'll be the first point of contact for customers. Be prepared to discuss your previous experiences in customer service, highlighting how you've successfully resolved issues and built strong relationships.
✨Demonstrate Your Organisational Skills
This role involves managing a high volume of hires daily. During the interview, provide examples of how you have effectively organised tasks and prioritised responsibilities in a fast-paced environment.
✨Familiarise Yourself with the Equipment
While a background in plant and tool hire is not essential, showing a genuine interest in the equipment you'll be dealing with can set you apart. Research common tools and machinery used in the industry to demonstrate your enthusiasm.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage customer complaints or stock shortages, and be ready to explain how you handled those situations effectively.
