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- Tasks: Be the friendly voice for customers, helping them via phone, email, and web.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer loyalty and satisfaction every day.
- Qualifications: Must be organised, detail-oriented, and passionate about customer service.
- Other info: Ideal for those with at least one year left on their visa; no sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
Working Hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm, 1 in 4 Saturdays 10:00am – 14:00pm
About the Role:
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What you will be doing:
- Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
- Use My Policy systems to enter customer data to a high standard of accuracy.
- Validate and process new customer accounts assisting customers with any account related enquiries.
- Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
- Work collaboratively with your peer group and other colleagues sharing best practice.
- Seek opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
- Provide administrative support to ensure activities related to customer’s accounts are carried out in a timely manner and records are maintained.
- Establish and communicate high standards of customer service in line with the company’s values and culture.
- Identify and escalate to your line manager any key customer impacting issues to achieve greater business wide success.
- Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
- Contribute to an open and honest culture within teams through collaborative and supportive working.
- Support a culture of continuous improvement for Customer experience, and operating systems.
- Liaise with relevant stakeholders across the business to instigate and influence positive change.
What we’re looking for:
- Effective decision maker in a fast-paced environment.
- Individuals who have a passion and commitment to providing quality Customer Service.
- Team Player.
- Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
- Pro-active and well organised.
- Adaptable.
- Computer literate and proficient in MS Office suite.
- Accuracy and attention to detail.
- A desire to develop own skill sets.
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
Customer Service Advisor employer: Acorn Group
Contact Detail:
Acorn Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you answer customer queries effectively but also demonstrate your commitment to providing exceptional service during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll be interacting with customers through various channels. Being articulate and clear in your responses will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Demonstrate your teamwork skills. We value collaboration, so be prepared to discuss how you've worked effectively within a team in previous roles. This will show that you're a good fit for our company culture.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to handle customer inquiries and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the company's values and culture, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise skills such as effective decision-making, teamwork, and adaptability. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Acorn Group
✨Know the Company Values
Before your interview, take some time to research the company's values and culture. Understanding what they stand for will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues effectively or went above and beyond to assist a customer, as this role heavily focuses on delivering a great customer experience.
✨Demonstrate Teamwork
Since the role requires collaboration with peers and other departments, be ready to discuss how you've worked in teams before. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your ability to work well with others.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various customer service situations, such as dealing with an unhappy customer or managing multiple inquiries at once. Practising these scenarios can help you respond confidently.
