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- Tasks: Manage guest check-ins, process invoices, and maintain financial records.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Perfect for those who love hospitality and want to make a difference in guests' stays.
- Qualifications: Must be detail-oriented with strong communication skills and proficiency in relevant software.
- Other info: Ideal for night owls and early risers alike, offering a dynamic work environment.
The predicted salary is between 20000 - 30000 £ per year.
We are recruiting for a Nights & Days hotel receptionist to perform end-of-day accounting tasks and overnight/daytime front desk duties. They assist late-night guests, process check-ins and check-outs, and address other customer requests. They also audit, reconcile, and balance daily financial activities. Night auditors often work for hotels, inns, and similar establishments.
In the role, you will work closely with the hotel’s accounts and front desk team to ensure guests are checked in and accounts kept up-to-date. You will answer guest inquiries, book reservations, and update customer accounts and ledgers. You will be expected to maintain a professional and friendly attitude when interacting with hotel customers. Success in this role will be demonstrated by implementing systematic processes to provide a smooth hospitality experience while maintaining accurate financial data.
Night Auditor Job Responsibilities and Duties
- Processes invoices and prepares checkout bills
- Monitors and checks accounting ledger
- Audits financial statement accounts such as receivables and revenues
- Processes discounts and vouchers
- Tracks room availability and occupancy
- Prepares daily reports and summary cash balances
- Proficient in MS Office, PMS, and CRM software
- Outstanding verbal and written communication skills
- Detail-oriented and strong organisational skills
- Strong interpersonal skills
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Nights & Days Hotel Receptionist employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights & Days Hotel Receptionist
✨Tip Number 1
Familiarise yourself with common hotel management software like PMS and CRM systems. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries and complaints. Role-playing different scenarios with a friend can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Research the specific hotel you’re applying to. Understanding their values, services, and customer base will allow you to tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Highlight any previous experience in customer service or hospitality roles during your conversations. Sharing specific examples of how you handled challenging situations can demonstrate your capability and readiness for the role.
We think you need these skills to ace Nights & Days Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, and accounting. Emphasise any previous roles that involved front desk duties or financial tasks to align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific skills such as proficiency in MS Office and CRM software, and how they relate to the responsibilities of a Nights & Days hotel receptionist.
Highlight Soft Skills: In your application, emphasise your outstanding verbal and written communication skills, as well as your strong interpersonal abilities. These are crucial for interacting with guests and ensuring a smooth hospitality experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the role of a night auditor.
How to prepare for a job interview at Accor Hotels
✨Know Your Financial Basics
Since the role involves auditing and reconciling financial activities, brush up on your accounting knowledge. Be prepared to discuss how you would handle discrepancies in financial statements or what steps you would take to ensure accuracy in daily reports.
✨Demonstrate Customer Service Skills
As a hotel receptionist, you'll be the face of the establishment. Prepare examples of how you've successfully handled difficult customer situations in the past. Highlight your ability to maintain a friendly and professional attitude, even under pressure.
✨Familiarise Yourself with Relevant Software
The job requires proficiency in MS Office, PMS, and CRM software. If you have experience with these tools, be ready to discuss it. If not, consider doing a quick online tutorial to understand their basic functions and how they apply to hotel management.
✨Prepare Questions for the Interviewer
Show your interest in the role by preparing thoughtful questions about the hotel's operations, team dynamics, and expectations for the position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
