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For Companies At a Glance
- Tasks: Join a friendly team to provide top-notch customer service and support clients.
- Company: An established services provider in Oxford with a commitment to equality and diversity.
- Benefits: Enjoy competitive salary, full training, and a range of company perks.
- Why this job: Great opportunity to develop communication skills and work in a supportive environment.
- Qualifications: Excellent phone manner and B2B customer service experience preferred; language skills a plus.
- Other info: Equal Opportunities Employer; apply today to kickstart your career!
The predicted salary is between 24000 - 36000 £ per year.
An established services provider based in Oxford is seeking a Customer Support Advisor to join their customer support team on a permanent, full time basis. Working in a small and friendly team, you will be responsible for providing an outstanding level of customer service to the company’s extensive database of clients, providing support to both new and existing customers. As a Customer Support Advisor you will be a team player, responsible for communicating with customers by phone and in writing, registering and maintaining customer details. In addition you will receive and process orders and support in the handling of returned orders and the raising of credit notes. The ideal candidate will have an excellent telephone manner combined with B2B customer service experience. Proficiency in another European language is advantageous but not essential. Full training will be provided and the role offers a competitive salary, along with a range of company benefits too. For further information, please submit your CV via this website today. Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role
Customer Support Advisor employer: Park Street People
Contact Detail:
Park Street People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Finde heraus, welche spezifischen Kundenanfragen häufig auftreten und bereite dich darauf vor, diese im Gespräch zu adressieren. Zeige, dass du proaktiv bist und die Bedürfnisse der Kunden verstehst.
✨Tip Number 2
Übe deine Kommunikationsfähigkeiten, insbesondere am Telefon. Ein freundlicher und professioneller Umgangston ist entscheidend, um einen positiven Eindruck zu hinterlassen.
✨Tip Number 3
Informiere dich über das Unternehmen und seine Dienstleistungen. Wenn du während des Gesprächs zeigst, dass du gut informiert bist, wird das deine Chancen erhöhen, als geeigneter Kandidat wahrgenommen zu werden.
✨Tip Number 4
Falls du eine weitere europäische Sprache sprichst, erwähne dies im Gespräch. Auch wenn es nicht zwingend erforderlich ist, kann es ein großer Vorteil sein und deine Bewerbung hervorheben.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant experience in customer service, especially any B2B roles. Emphasize your communication skills and any experience you have with handling orders or customer inquiries.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided outstanding support in previous roles and how you can contribute to the team.
Highlight Language Skills: If you speak another European language, be sure to mention it in your application. Even if it's not essential, it can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Park Street People
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or provided exceptional support, especially in a B2B context.
✨Demonstrate Team Spirit
Since you'll be working in a small and friendly team, emphasize your ability to collaborate and communicate effectively with colleagues. Share instances where teamwork led to positive outcomes.
✨Practice Your Communication Skills
As the role involves communicating with customers by phone and in writing, practice articulating your thoughts clearly. Consider doing mock interviews to refine your telephone manner and written communication.
✨Research the Company
Familiarize yourself with the company's services and values. Understanding their customer base and how they operate will help you tailor your responses and show genuine interest during the interview.
