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For Companies At a Glance
- Tasks: Answer calls and manage live chat to provide top-notch customer service.
- Company: Join Savills, a leading property services company known for exceptional client care.
- Benefits: Enjoy part-time hours on Saturdays with a supportive team environment.
- Why this job: Be the voice of a respected brand and make clients smile every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Perfect for students looking for flexible work while gaining valuable experience.
Location: One Church Road, Richmond, London
Hours: Saturdays, 9am - 5pm
We are recruiting for an excellent communicator who takes pride in delivering exceptional customer service. You will be joining our Hive Customer Services department on a part-time basis, and be responsible for answering overflow calls from the many different Savills offices across the country and monitoring the live chat on the Savills website.
The Saturday Receptionist enables Savills to deliver consistently high levels of customer service to our clients - a clear point of difference - for which we are exceptionally proud. This means that when someone picks up the phone to Savills, they get through to the right person, who is happy to help - every time; no answerphones, re-directs or call-back requests.
Our goal is to ensure that all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services. They should leave the process with a smile, more than happy and confident to recommend us: When thinking of anything property, we only want our clients and prospective clients to think of Savills.
Key Responsibilities- Answer incoming calls and provide accurate and complete information in a timely manner
- Resolve customer enquiries, ensuring that the customer's needs are met
- Maintain a high level of knowledge about the company's products, services, and processes
- Follow established procedures for handling customer inquiries and complaints
- Upsell additional products or services to customers, as appropriate
- Accurately document customer interactions and maintain detailed records of customer inquiries
- Adhere to established call handling and customer service standards
- Understand the company's organisational structure and marketing campaigns
- Support Marketing in their initiative to close the feedback loop
- Be the 'voice of the brand' and uphold the benchmark of the brand
- Follow all Hive procedures, processes and frameworks
- Ability to adapt, grow and learn quickly
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Passion for delivering exceptional customer service
- Excellent written and verbal communication skills
- Strong problem-solving and customer service skills
- Ability to work in a team environment and support fellow team members
Saturday Receptionist employer: SAVILLS
Contact Detail:
SAVILLS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Saturday Receptionist
✨Tip Number 1
Familiarise yourself with Savills' services and products. Understanding what the company offers will help you answer customer queries more effectively and demonstrate your knowledge during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios can help you feel more confident when handling calls and live chats, ensuring you provide exceptional service.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to meet customer needs effectively.
✨Tip Number 4
Network with current or former employees of Savills if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Saturday Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Saturday Receptionist at Savills. Highlight your customer service experience and ability to handle calls and live chats effectively.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, problem-solving abilities, and any relevant customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Savills' brand values. Mention specific examples of how you've delivered exceptional service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SAVILLS
✨Showcase Your Communication Skills
As a Saturday Receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering common questions in a concise manner, and don’t hesitate to ask for clarification if you don’t understand something.
✨Know the Company Inside Out
Familiarise yourself with Savills' services, values, and recent news. This knowledge will not only help you answer questions more confidently but also show your genuine interest in the company. Prepare some thoughtful questions about their customer service approach to impress your interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to discuss past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your problem-solving abilities and show that you can handle customer inquiries effectively.
✨Emphasise Teamwork and Adaptability
Since you'll be working in a team environment, share examples of how you've collaborated with others in previous roles. Highlight your adaptability and willingness to learn, as these traits are essential for thriving in a dynamic customer service role like this one.
