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For Companies At a Glance
- Tasks: Maximise member experiences and support sales through excellent customer service.
- Company: Join Everlast Gyms, where passion for fitness drives our success.
- Benefits: Enjoy a 20% discount, free gym membership, and a chance to earn double salary monthly.
- Why this job: Be part of a dynamic team that values ambition and offers growth opportunities.
- Qualifications: Outgoing personality, administrative skills, and a passion for fitness are essential.
- Other info: Flexibility in shifts and a drive to meet sales targets are key.
The predicted salary is between 24000 - 36000 £ per year.
Everlast Gyms...In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled. Elevation is a core value, complemented by great company benefits, including:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion - winners receive double their salary for the month
- Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
- Maximise every member and guest's experience in our club.
- Support the sales and retention of memberships through excellent customer service.
- Contribute to maintaining cleaning and hygiene standards of the club.
- Serve as a competent key holder, covering shifts as required.
- Understand and operate the membership software system effectively.
- Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate accordingly.
- Assist the Fitness Manager with gym floor activities.
- Experience and promote the products and services offered.
- Maintain the cleanliness of the facilities, actively contributing to the upkeep of the club with team support.
- Drive secondary spend KPI targets.
- Handle member complaints professionally and escalate to the relevant manager when necessary.
At Frasers Group, we seek fearless individuals. The potential here is massive, and the experience unrivalled. To excel, you need to embody our principles:
- Think without limits - be quick, fearless, and lead your team.
- Own it and back yourself - take responsibility for your role and results.
- Be relevant - focus on our people, partners, and the planet.
Requirements include:
- An outgoing personality with a positive mindset.
- Proficiency in administrative duties.
- Driven, ambitious, and eager to learn and develop.
- Willing to participate in learning opportunities to advance skills and career.
- Flexibility to perform key holder duties as needed.
- A passion for fitness, administration, and customer service.
- Flexibility to work shifts and support team needs.
- Target-focused to support sales and retention goals.
Membership Experience Host employer: Everlast Gyms
Contact Detail:
Everlast Gyms Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Experience Host
✨Tip Number 1
Show your passion for fitness during the interview. Share personal stories about how fitness has impacted your life and how you can inspire others to achieve their goals.
✨Tip Number 2
Familiarise yourself with the latest fitness trends and challenges. Being knowledgeable about current fitness topics will demonstrate your commitment to the industry and help you connect with potential members.
✨Tip Number 3
Prepare to discuss your customer service experiences. Think of specific examples where you went above and beyond to ensure a positive experience for customers, as this role heavily relies on excellent service.
✨Tip Number 4
Be ready to showcase your administrative skills. Highlight any relevant experience with membership software or similar systems, as this will be crucial in managing member information effectively.
We think you need these skills to ace Membership Experience Host
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Membership Experience Host position. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Your Passion: In your cover letter, express your passion for fitness and customer service. Share personal anecdotes or experiences that demonstrate your enthusiasm and commitment to providing excellent member experiences.
Highlight Relevant Skills: Make sure to emphasise your administrative skills and any experience you have in customer service or sales. Use specific examples to illustrate how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Everlast Gyms
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness during the interview. Share personal experiences or stories that highlight your commitment to a healthy lifestyle, as this aligns with the company's values and mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Discuss specific situations where you resolved complaints or enhanced a customer's experience, as this is crucial for the Membership Experience Host position.
✨Familiarise Yourself with the Company
Research Everlast Gyms and their offerings before the interview. Understanding their services, current fitness challenges, and membership software will show your genuine interest and help you answer questions more effectively.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and your flexibility in taking on various roles. Mention any past experiences where you supported colleagues or adapted to changing circumstances, as this is important for maintaining club standards.
