Head Receptionist - Live In Available

Join Cotswold Inns & Hotels

Where the true you thrives and diversity is embraced. At Cotswold Inns & Hotels, we don\’t just offer jobs; we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next – define the essence of who we are.

About The Swan Hotel

The Swan Hotel is located in Bibury, a beautiful village in the Cotswolds, Gloucestershire. It is a 4-star hotel with 22 rooms, a rosette restaurant, bar, function room, and a thriving weddings and travel trade business.

What we can offer you:

• An exciting variety of career paths across our pubs and hotels.
• A supportive environment that values collaboration and trust.
• Continuous growth through learning and development programs.
• 25% discount on food and drink across all our pubs and hotels for you and your friends and family, increasing to 30% after one year, 35% after three years, and 40% after five years.
• A fair share of tips, paid weekly on top of your hourly pay.
• Discounted hotel stays within Fuller’s Family hotels.
• Access to ‘My Fuller’s’, our online benefits platform, offering savings at retailers, discounted gym memberships, cinema tickets, and more.
• Healthcare Cash Plan after one year, including access to a 24-hour GP service and reimbursement for dental and eye care appointments.
• Full induction and training.
• The option to receive up to 35% of your earnings as you earn them with Wagestream, allowing access to earnings before payday.

What we look for in a Reception Manager:

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team.
• Handle check-ins, reservations, and guest interactions alongside the team.
• Take pride in training and mentoring new staff members.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively to create a welcoming atmosphere for guests.
• Maintain attention to detail and uphold high standards of service consistent with a 4-star hotel.

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