Bluewater Store Crew (Part-Time)

Who are we?

For over 30 years, we ve travelled, we ve laughed, we ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life.

Equality and inclusion isn t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our work places.

Role Overview

You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

Role Responsibilities

• Greet and thank customers, wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
• Provide exceptional service at all times, utilizing your knowledge to help our customers find the best products for in-store and multi-channel sales.
• Process sales, orders, and refunds efficiently and attentively at the tills.
• Assist with processing deliveries and help get all stock onto the shop floor.
• Maintain general housekeeping and tidiness of the shop floor and back of house.
• Stay updated with company activities and promotions.
• Support floor moves, sale setups, and launches.
• Abide by all FatFace policies and procedures.
• Ensure GDPR procedures are followed at all times.

Competencies

• Deliver excellent customer service focused on customer needs and satisfaction.
• Show passionate commitment and enthusiasm for the FatFace brand, embodying our vision and values.
• Align with the company\’s social and environmental mission and advocate for actions you can impact.
• Provide a genuine and authentic approach proactively.
• Act with integrity, demonstrating interest in and understanding of others.
• Respect and value team members, fostering good relationships.
• Be an active and positive team participant, embracing opportunities.
• Use humor appropriately and tailor your approach to each customer interaction.
• Offer customers alternative purchasing options across all channels.
• Maintain operational standards, including handling deliveries, visual merchandising, health and safety, housekeeping, and stock replenishment.

Experience

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive, can-do attitude.
• Ability to work effectively under pressure.
• Confidence in taking initiative and working independently when needed.
• Team player.
• Good time management skills.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox access from day one, offering discounts, wellbeing content, and more.
• Access to THRIVE learning platform with extensive resources.
• Dental insurance (employee funded).
• Pension scheme.
• EAP support available around the clock.
• Sick pay allowances.
• Sabbatical leave in line with service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.

If this sounds like the opportunity for you then apply today. #J-18808-Ljbffr