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- Tasks: Assist customers with their pension account queries and handle up to 50 calls daily.
- Company: Join a large pensions provider located in the heart of Liverpool.
- Benefits: Enjoy onsite training and a supportive work environment.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: No specific qualifications required, just a passion for customer service.
- Other info: Full-time on-site role with opportunities for training and development.
The predicted salary is between 28800 - 43200 £ per year.
We have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Liverpool city centre assisting customers with day to day enquires regarding their pension account. Role Summary As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension. You will handle up to 50 calls a day from valued customers and work to provide a positive experience with first time resolution. The role will be working on site full time from the company’s office in Liverpool where you will benefit from onsite training. What you’ll be doing: Handle calls daily with a volume of 40 calls a day. Be proud of the service that you offer and strive to do everything you can to help – be willing to go the extra mile to resolve queries at first contact. Take ownership of issues and see them through to resolution. Communicate in an open and honest way. Understand the different needs and vulnerabilities. Pay attention and ensure that all requests are acted upon, and all details are accurately recorded. Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly. Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training. Participate in team huddles.
Pension Customer Support Agent employer: Candidate Source Ltd
Contact Detail:
Candidate Source Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Customer Support Agent
✨Tip Number 1
Familiarize yourself with common pension-related queries and terminology. This will help you sound knowledgeable during the interview and demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice active listening skills. Since you'll be handling a high volume of calls, showing that you can listen and respond effectively to customer needs will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss scenarios where you've gone the extra mile for a customer. Highlighting your dedication to customer service will resonate well with the hiring team.
✨Tip Number 4
Research the company’s values and mission. Understanding their approach to customer service will allow you to align your answers with what they are looking for in a candidate.
We think you need these skills to ace Pension Customer Support Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Pension Customer Support Agent position. Understand the key responsibilities and skills required, such as handling customer queries and providing first-time resolutions.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in handling calls and resolving issues. Emphasize any previous roles where you demonstrated strong communication skills and a commitment to customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to handle high call volumes. Mention specific examples of how you've gone the extra mile in previous roles to resolve customer issues.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer support role.
How to prepare for a job interview at Candidate Source Ltd
✨Show Your Customer Service Skills
Since the role involves handling a high volume of calls, it's crucial to demonstrate your customer service skills. Share specific examples from your past experiences where you successfully resolved customer queries or went the extra mile to ensure customer satisfaction.
✨Understand the Pension Sector
Familiarize yourself with basic pension concepts and terminology. This will not only help you answer questions confidently but also show that you are genuinely interested in the role and the industry.
✨Emphasize Communication Skills
Effective communication is key in this role. Be prepared to discuss how you adapt your communication style to meet the needs of different customers, especially those who may be vulnerable or require additional support.
✨Demonstrate Ownership and Accountability
The job requires taking ownership of issues and seeing them through to resolution. Prepare to share examples of how you've taken responsibility for resolving problems in previous roles, highlighting your commitment to providing a positive customer experience.
