Guest Service Team Member - Food & Beverage

Company Description

Overlooking the historic Bute East Dock, Novotel Cardiff Centre caters to guests seeking style and comfort. It offers a quiet location near attractions like Cardiff Castle, Cardiff Bay, and St David\’s Shopping Centre. Guests can relax with leisure facilities including a gym, swimming pool, and steam room. The on-site Customs Shed restaurant serves a mix of local and international cuisine, complemented by a bar with a variety of beverages.

Located conveniently for rail and road travelers, the hotel is just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. Cardiff International Airport is approximately 30 minutes away. The hotel features ten fully equipped meeting rooms for up to 200 guests, ideal for business travelers. It also serves as a base for exploring Brecon Beacons, Caerphilly, Swansea, and Bristol.

Job Description

Position overview:

Serves guests by preparing the dining area, providing waiter service, and clearing tables in line with the F&B concept (restaurant, meeting room, breakfast, bar, or patio). Ensures a high standard of service in terms of guest welcome and waiter service.

Main Responsibilities:

• Perform order taking and maximize sales through product knowledge and suggestive selling. Confirm orders with guests for accuracy.
• Send orders to the kitchen via the POS system and deliver meals promptly, maintaining quality and presentation.
• Maintain cleanliness and hygiene standards in the service area and on tables.
• Manage your designated section and station responsibly.
• In Room Service, answer calls promptly, promote hotel facilities, and ensure trays and trolleys are set up and collected efficiently.
• Fulfill any other reasonable requests from supervisors or management.

Health & Safety

• Participate in safe work practices, understand emergency procedures, and report hazards or incidents.
• Use protective equipment and support environmental initiatives.

Customer Service

• Provide friendly, professional service, and resolve guest concerns positively.
• Promote hotel facilities and services actively.

General Duties

• Follow training standards and departmental procedures, suggest improvements, and attend training sessions.
• Adhere to the Employee Handbook and confidentiality policies.

Qualifications

• Relevant experience and knowledge of food safety.
• Strong customer service, teamwork, communication skills, and attention to detail.
• Physical stamina, flexibility, and a proactive attitude.

Additional Information

Note: Confidentiality is essential. The role may evolve, and duties can be amended as needed. The company reserves the right to modify this job description.

Data Processing Notice: Your application data will be processed in accordance with GDPR and the Data Protection Act 2018, as detailed in our Employee Privacy Policy.

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