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- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join a dynamic team dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy competitive pay, health plans, generous holidays, and career growth opportunities.
- Why this job: Be part of a supportive culture that values your contributions and offers real impact.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Located in Haydock, with great perks like a pension scheme and employee discounts.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues., * Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
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Action all customer queries in line with the required processes and service level agreements
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Work as part of a team to ensure great customer service delivery – every time
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Engage proactively with service centres to ensure customer requirements are received and actioned
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Recognise and deal with queries, requests and problems in line with our customer account requirements
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Identification and action of escalation issues
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Undertake any other customer account support duties as required
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Competitive Rates of Pay
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Company Funded Health Cash Plan
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Holidays: 20 days increasing with length of service + bank holidays
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Long Service Recognition scheme
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Enhanced Maternity & Paternity
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Company Pension Scheme
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Life Assurance
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Employee Assistance programme including 24/7 Virtual GP
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DX Discounts Portal
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Excellent opportunities for career progression and more!!
Haydock – DXF
Unit P, Yew Tree Trading Estate, Kilbuck Lane, St Helens, Haydock, WA11 9UX
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Customer Service Advisors employer: Dx Freight
Contact Detail:
Dx Freight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Familiarize yourself with our customer promise - Delivered Exactly. Understanding this core value will help you align your approach to customer service and demonstrate how you can delight our customers.
✨Tip Number 2
Showcase your ability to handle a variety of customer queries. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, as this will highlight your proactive approach.
✨Tip Number 3
Emphasize your teamwork skills. Since this role involves working closely with operational and account management teams, be ready to discuss how you've collaborated effectively in previous roles to achieve great results.
✨Tip Number 4
Prepare to discuss how you would identify and escalate issues. This shows that you understand the importance of addressing problems promptly and are committed to maintaining high service levels for our customers.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for Customer Service Advisors. Understand the key responsibilities and the skills required, such as handling customer queries and working as part of a team.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you successfully managed customer queries or resolved issues, showcasing your ability to delight customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you align with their customer promise - Delivered Exactly.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are clear and professional. A polished application shows attention to detail.
How to prepare for a job interview at Dx Freight
✨Understand the Customer Promise
Make sure you fully grasp what 'Delivered Exactly' means for the company. Be prepared to discuss how you can delight customers and provide fantastic service, as this is a core aspect of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer queries or issues. Highlight your proactive approach and ability to manage situations effectively.
✨Emphasize Teamwork
Since the role involves working alongside operational and account management teams, be ready to talk about your experience in collaborative environments. Share instances where teamwork led to improved customer service delivery.
✨Familiarize Yourself with Service Level Agreements
Understanding the importance of service level agreements (SLAs) is crucial. Be prepared to discuss how you would ensure compliance with these agreements while handling customer queries.
