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- Tasks: Join us as a receptionist/administrator, managing calls, appointments, and patient queries.
- Company: New River Health is a busy healthcare practice in Hertfordshire, dedicated to excellent patient care.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Why this job: Be part of a friendly team, make a difference in patient care, and develop your administrative skills.
- Qualifications: Experience in reception/administration, strong IT skills, and the ability to multitask under pressure.
- Other info: Full or part-time roles available; we value adaptability and a positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
New River Health based in Hertfordshire, is excited to have an opportunity for an efficient receptionist/administrator to join our busy practice on a full or part-time basis for 25-37.5 hours per week. We can be flexible on days worked so please apply to discuss. This role will work across both our sites, Castlegate and Church Street surgeries.
The main responsibilities of the role include:
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Answering calls and making appointments.
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Dealing with patient queries face to face, via email and over the telephone.
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Managing the booking system, amending appointments and re-scheduling.
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Undertaking a variety of administrative duties to support clinical staff and other members of the practice team.
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Data entry and read coding of relevant patient information and medical data into the clinical system.
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Scanning patient information into computerised records, including medical documents, hospital records and letters, as necessary.
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Allocating workflow for review by doctors or other health professionals.
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Dealing with referrals to primary care.
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Processing practice post and emails.
We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:
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An experienced receptionist/administrator, with excellent IT, time management and organisational skills.
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Ability to communicate effectively, working in a confidential and discreet manner.
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Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
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Ability to work as part of a multi-disciplinary team, as well as independently.
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Primary care experience is desirable but not essential.
Receptionist/Administrator employer: New River Health, Church Street Surgery
Contact Detail:
New River Health, Church Street Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Familiarize yourself with the specific software and booking systems commonly used in healthcare settings. This knowledge will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Practice your communication skills, especially in handling patient queries. Role-playing different scenarios can help you feel more prepared for real-life interactions during the interview.
✨Tip Number 3
Highlight any experience you have in a multi-disciplinary team environment. Be ready to share examples of how you've successfully collaborated with others to improve patient care or streamline processes.
✨Tip Number 4
Show your adaptability by discussing times when you've had to manage multiple tasks under pressure. This will illustrate your ability to thrive in a busy practice like New River Health.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist/Administrator position at New River Health. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience as a receptionist or administrator. Mention specific tasks you've handled that align with the responsibilities listed in the job description, such as managing booking systems or dealing with patient queries.
Showcase Your Skills: Make sure to highlight your IT proficiency, time management, and organizational skills in your application. Provide examples of how you've effectively communicated and worked under pressure in past roles.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the organization. Mention why you are interested in working at New River Health and how you can contribute to their goal of providing high levels of customer service.
How to prepare for a job interview at New River Health, Church Street Surgery
✨Show Your Organizational Skills
As a receptionist/administrator, being organized is key. Prepare examples of how you've managed multiple tasks or schedules in the past. This will demonstrate your ability to handle the busy environment at New River Health.
✨Communicate Clearly and Confidently
Effective communication is crucial in this role. Practice answering common interview questions clearly and confidently. Be ready to discuss how you would handle patient queries and maintain confidentiality.
✨Highlight Your IT Proficiency
Since the job requires excellent IT skills, be prepared to talk about your experience with booking systems and data entry. Mention any specific software you are familiar with that could be relevant to the role.
✨Demonstrate Your Customer Service Skills
New River Health values high levels of customer service. Share examples of how you've provided exceptional service in previous roles, especially in challenging situations. This will show your adaptability and friendly demeanor.
